Even amid a nearly unprecedented cost of living crisis, there’s still room in a lot of people’s budget for a little glow up now and then. For customers needing a treat in these otherwise pretty grim times, there’s always going to be room for a visit to the beauty salon.
But what’s key to a salon or spa’s success is that, alongside giving flawless treatments, you also provide a relaxing and enjoyable experience – not to mention implementing added safety measures fit for the post-Covid world.
This can be confusing for new businesses to navigate, but don’t worry. Here at Startups.co.uk, we’re experts in everything there is to know about leasing premises, getting equipment and paying staff. Read on to find out the top tips and tricks for opening a beauty salon, and how to run a successful business once launched.
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This article will cover:
- Beauty salon or day spa ideas
- Your beauty salon business plan
- Beauty industry regulations
- Finding the right location or premises
- Sourcing equipment and getting software
- Hiring beauty therapists
- Marketing your beauty salon or day spa
Beauty salon or day spa ideas
When starting a beauty business, you’ll need to consider a key question – which beauty therapy services will you be offering to clients?
Salons and spas can offer a range of treatments, but here are just a few examples to get you thinking:
- Manicures and pedicures
- Eyebrow microblading, threading or shaping
- Hair treatments such as bleaching, waxing, electrolysis or laser hair removal
- Massages, from hot stone to deep tissue to facial
- Tanning services such as spray-on fake tans or tanning beds
- Specialist hair treatments such as hair extensions, chemical straightening, perms or Brazilian blow drys
- Specialist beauty treatments such as botox or cellulite reduction
- Professional make-up and makeovers
Remember, in this industry staying ahead of current trends is key. If you specialise in nail art but don’t offer the new style everyone wants to try, for example, you’ll lose out to the competition – so be prepared to revise your treatment lists every now and then.
Rachel Fox, founder of The Beauty & Blow Dry Studio, said: “At the beginning it was all about offering a small selection of maintenance treatments. That has slowly changed and developed over the last year or so, as you listen to client feedback and pick up feelers for what they want. It’s all about growth and improvement. Our clients trust us, so if we introduce a new treatment or product, it’s because we know they’ll love it.”
Some additional questions you’ll want to ask yourself include.
- An increasing number of men are now seeking specialist health and beauty treatments – do you want your salon to attract men, women or both? You’ll need to tailor your treatments, branding and marketing accordingly.
- How much money would you like to spend? The equipment needed for basic treatments like manicures and pedicures costs a few hundred pounds, whereas laser machines could cost thousands.
- Would you like to branch into retail? Selling beauty products at your reception will add another revenue stream, but you’ll have to invest in getting the stock.
Conducting market research
Once you have a salon concept in mind, it’s crucial that you evaluate its viability and chances of success before committing to it.
To do this, you’ll first need to work out who your target audience is. You can then use this to conduct thorough market research and gain feedback on your idea from your target customers.
Only when you’re satisfied with, and ready to learn from, the results of your market research should you proceed with your salon or spa idea.
Choosing a salon name
Namingequal parts fun
Beauty salon name ideas:
- List the words that come to mind when you think about your salon and the experiences you’re offering. Don’t limit yourself; get everything down! Then try combining them in interesting ways, exploring their synonyms, et cetera.
- Try incorporating your own name or nickname into the salon’s name.
- Try incorporating the name of the town or city you’ll be based in into your salon’s name.
- List puns or plays on words relating to your treatments – do any make a good name? (Don’t do this if your brand image is more high-end luxury than laid-back fun.)
Remember, your name should be:
- Memorable
- Unique (you don’t want clients to confuse you with another business)
- Easy to read, spell and pronounce
- Appealing to your target audience
- Available to use as a company name (check using the Companies House register)
- Available to use as a website domain name
Once you’ve chosen the perfect name, you’ll need to officially register it – learn how with our guide to registering a company name.
Leah Durrant, founder of Beauty Re:Treat, says: “The name needs to be easily remembered and show off your brand in one name. Most importantly, you should think about how it will come across on search engines like Google. We chose Beauty Re:Treat as when people google ‘beauty’ and ‘retreat’, we will be one of the suggestions that come up.”
Your beauty salon business plan
Writing a hair and beauty salon business plan will help you to plot out each aspect of running your salon, from your marketing strategy and plans to hire therapists right down to the nitty gritty of your financials.
How much does it cost to open a beauty salon?
As already stated, you’ll need to invest a substantial sum into your salon or spa from the get-go. The key outlays you’ll face are:
- Renting/leasing your premises
- Furnishing your salon or spa (if necessary)
- Purchasing/renting equipment, tools and products
- Paying your staff’s salaries
When it comes to start-up costs, Durrant says they “completely depend on the rent of the shop, the size, the staff, the décor and treatments.
“I didn’t invest a huge amount as I don’t believe you need to, but I would say around £25,000 minimum is a good amount to start up.”
Meanwhile, Nicole suggests that start-up costs can be lower, at “anywhere from around £10,000 to £15,000 upwards”.
But when it comes to costs, you should also be as prepared as possible. Always include a contingency budget for 150% of what you think your budget will be.
Bear in mind that you’ll also need to pay for business rates, the licenses you need to perform your treatments, and business insurance (more on this in section three) – and don’t forget the costs of a good website, a business phone system to enable customers to make bookings, and of course a point of sale system so they can pay!
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How much might you earn as a beauty salon owner?
The money you take home will depend on the amount you charge for your services, versus the overheads and expenses you pay out. So, the prices you pick for your treatments are very important – they must enable the potential to make a profit, while remaining attractive to your target customer
When it comes to earnings, Nicole says “Really busy salons can earn anywhere from a minimum of £3,000 a month for a busy stylist, so depending on the size of your salon, you can work out your personal salon’s earning potential”. Durrant adds: “If you run your salon well you can earn £50,000 to £100,000 or more.”
However, you shouldn’t expect to turn a profit straight away. It’s likely that months – even years – will pass before you start taking in more money than you are paying out or investing in running your salon. But don’t be disheartened – you’ve every chance of making a fantastic profit once you’re established; you just need to be patient and work hard.
Rachel Fox, of The Beauty & Blow Dry Company, says: “The most important thing is to keep fresh and exciting and bring treatments in that your clients want. This means reinvesting any money you may potentially earn yourself, back into your business. At least for the first few years.
“One day I know that I will take a good wage from it but for me it’s all about growth and being the best we can be.”
Beauty industry regulations
Adhering to legal legislation and beauty industry regulations is of paramount importance if you want your beauty salon or day spa to be run safely and legally.
Particularly post-Covid, the average consumer has come to expect safety measures like hand sanitisers and increased sanitisation as a given for most firms, so you don’t want to risk the safety, or custom, of your clients.
Take a look at our guide to beauty salon legislation and regulations to:
- Learn about the qualifications and training you’ll need to complete to become a salon or spa owner.
- View our regulations checklist, which will take you through the beauty salon insurance and licenses you’ll need, plus financial considerations.
- Learn how to ensure your beauty salon or spa complies with crucial health and safety regulations, including coronavirus requirements.
Finding the right location and premises
When starting a beauty salon, the location you open in is absolutely crucial to your success. If you’re not near the right customers and miles away from relevant shops and facilities, you’ll struggle to get people through the door.To find the best possible location for you, evaluate your shortlist of place by considering the following:
- Footfall: count how many people pass through your potential location during business hours. Generally, the busier the better.
- Population: you’ll want the people who live in, or otherwise frequent, your chosen area to fit your target market. Consider factors like the age, gender and estimated income bracket of the people there.
- Competition: get to grips with the salons and spas that already operate in the area, work out what they offer and how successful they are.
- Transport links: make sure your salon is accessible in terms of public transport and driving. It’s worth checking out nearby parking allowances, too – customers may be leaving your salon without makeup, or with skin reddening from treatments, and so on.
- Availability: seek out the available properties in each area and work out whether they’d be a good fit for you in terms of size, layout, architectural design and rental/leasing costs.
Remember – there’s a maelstrom of property licensing regulations involved with opening a salon, and in some cases your local authority might not allow you to use a certain property as a beauty salon or spa – so you’ll need to confirm it with them before agreeing to rent a place.
Sourcing equipment and getting software
When it comes to opening a beauty salon or day spa, getting the right equipment, good quality furniture, top notch products and streamlined salon software will be a costly but crucial stage of the process.
Read our guide to salon equipment and software to learn:
- How to find suppliers who’ll provide you with beauty treatment equipment and products.
- Which equipment and software you need to accept customer payments at reception.
- Why installing beauty salon software will benefit you.
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Hiring beauty therapists
According to Nicole: “Looking for stylists or beauticians is one of the hardest things in business as trying to find somebody that has the personality, as well as the ability to carry out the work, can be a tall order at times.”
Indeed, your beauty salon or spa is only as good as the staff who work in it, so it’s important that you find competent beauty therapists to man your business.
To find candidates, Leah Durrant’s salon uses “a number of methods.” These include posters inside and in the window of the salon, word of mouth, social media, Indeed and other recruitment websites.
Qualifications
At the very least, all of your therapists should have a qualification from a recognised government body. In fact, most insurance providers won’t cover your salon unless your therapists have a Level 2 or 3 NVQ, or exam equivalent.
“I always look for NVQ Level 3 minimum in beauty,” Fox says, “along with good presentation, an excellent telephone manner and great customer service skills.” Durrant adds: “The main criteria I look for when recruiting a beauty therapist is a positive attitude and passion, and that they’re honest, friendly and professional.”
Experience
Different candidatesdifferent levels
Highly-experienced therapists might bring skills that you don’t have to the table, while inexperienced therapists can be trained to perform your treatments exactly how you’d prefer them to be done.
Fox explains that she looks for “a minimum of three years in-salon experience” as she is not a trained therapist herself. “However, no matter what difficult position I’ve been in, I would much rather be down a staff member than have a bad staff member. They can do much more harm to your business than not having as many appointments available for your clients, so I would always say keep your standards high.”
Paying your therapists
When managing shifts and salaries, it’s important to meet beauty industry standards and expectations so as not to get a reputation as an unfair employer.
Therapists usually work a five-day week of 37 to 40 hours (typically including Saturdays), but some salons operate on six and seven days.
Salaries for beauty therapists average at £15,000 to £20,000 a year dependent on experience, while highly experienced therapists and salon managers can earn over £20,000. Use these figures as a guideline for what you pay your staff, but remember therapists working in central London will expect London weighting too.
If your therapists are going to earn commission for the treatments they book and perform – and any products they sell – this will typically sit at 10%.
Hiring an apprentice
Alternatively, you might choose to take on an apprentice and train them at your salon while they study for a qualification.
The simplest way to get an apprentice is to register with an apprenticeship training agency (ATA). These recruit apprentices on behalf of the employer (you), and arrange the candidate’s training with you.
If you’d rather find an apprentice yourself, however, you’ll need to choose which course – and from which training body – you’d like your apprentice to be studying for, and request to take on a student from the course.
Once you have someone, work with them to put together an apprenticeship agreement and commitment statement. These will set out the amount of time you’ll employ them for, the training you’ll provide them, and what both you and they will do to ensure the apprenticeship goes well.
Government funding is available to businesses who take on apprentices, so get in touch with the National Apprenticeship Service to find out whether you’re eligible for any.
Marketing your beauty salon or day spa
With so many salons and day spas open today, each needs to prove its value in innovative ways. You can use the following techniques to spread the word:
Build a website
If nothing else, you absolutely must have a sleek, professional website – customers who hear of you will seek it out to take a look at your treatments, check out your prices and find your contact details.
To get a website up and running, you can either hire a freelance web developer to work with, or use a website building platform. Cost-effective and simple to use, these platforms are ideal for beginners.
Compare website builders and their prices directly and for free here!
Use social media
On social media, you can share images and details of your treatments, your salon’s environment and your therapists, giving potential customers a sense of familiarity with your salon.
Maximise the power of social media by:
- Using a tone of voice and communication style that’s consistent with your brand image
- Using professional, high-quality images
- Sharing popular hashtags that are relevant to your salon and treatments
- Staying engaged with your followers by responding to their comments and instant messages
- Experimenting with competitions and giveaways
Email your customers
Keeping in regular contact with your clients via email, sharing special offers and updates on what the business is up to, is an excellent way to keep them engaged and thinking of your salon or spa.
Durrant advises to “Market your salon from your software; send out newsletters, texts and recommend a friend cards to clients to keep them coming back to the salon and to gain new clients too”. A CRM (customer relationship management) system will help to streamline this process, personalising emails and newsletters with each customer’s name, automating sends, collating customer data and more.
Check out our guide to the best CRM tools for small businesses, and compare CRM systems quotes for free.
Offer packages and tailored experiences
When people visit a salon or spa, they like to feel special. While you should always aim to give your clients a great experience, you can capitalise on this even further by crafting special packages.
For example, you could include a glass of champagne with a treatment, or throw in free hand massages with your manicures. You could also get in on the party and events market, offering special packages for groups – for instance, providing drinks of their choice and giving them free samples of products.
Introduce a rewards scheme
Salon customersfifth
What’s next?
Opening a beauty salon is a huge undertaking, but if you’re passionate about providing fantastic treatments to clients, there’s every chance that you will find success.
With the right qualifications and training, plus some stellar customer service skills, a warm personality and a lot of patience, you can use this guide to make your beauty salon the best it can be.
