Mumbai: A woman signed up for a hair removal treatment at a clinic of VLCC Healthcare Ltd. However, her chin was left burnt during the procedure. The woman alleged that the staff was negligent as the laser radiation was high, which caused the burn. When she asked for a refund, the clinic tried to sell her for other services in exchange of the botched up treatment. The matter was then brought up with a consumer commission who asked the VLCC to pay a compensation of Rs 50,000 to the woman.
It noted that the botched up laser treatment might have caused trauma and depression to the woman. It noted that women “are also emotionally attached to their face”. The commission said there is no doubt that women are cautious of their faces, and spend a handsome amount of money to keep them in a good-looking condition.
“In this matter, the chin of the woman got burnt due to negligence of the opposite party. Owing to the injuries, the complainant suffered a lot of pain. It is also possible that she had undergone trauma, anxiety and depression that changed her lifestyle and also shattered her dream to be a good-looking person,” a media report quoted.
It was argued that the defective laser treatment caused permanent damage to the skin and face of the complainant. “Therefore, she deserves the remedy as she expects,” said the commission.
On August 17, last year, the woman took the matter to the South Mumbai District Consumer Disputes Redressal. She alleged that she paid Rs 17,700 for the treatment in December 2022. While two of her sessions went fine, in the third one, a part of her face sustained burn injuries. She complained that the laser radiation was so high that it burnt her chin. After which, the water bubbles emerged on her face, which were highly painful and dangerous, saia report by Times of India.
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Post the incident, the woman tried to approach the clinic several times for a refund. Every time, she was asked to opt for other services instead of being given the money back for the incident.
The woman sent a legal notice on June 16, 2023, to the clinic, but the latter chose to ignore it.
The commission looked through the documents produced by the woman. The panel noted that bare perusal of the 2023 email revealed that the clinic finally admitted to its fault. The company also tried to pay Rs 17,700 in its attempts to cover it.
“The on-record evidence as well as the apology asked by the opposite party confirms the deficiency and negligence on part of the other party,” the commission said.
