The Feel Good Group Ltd T/A The Tanning Shop
CONTACT INFORMATION
You can contact us online, in store or through social media. We have included the details below.
Online: https://thetanningshop.co.uk/contact/
Facebook messenger: https://www.facebook.com/thetanningshopuk
Direct Message on Instagram: https://www.instagram.com/thetanningshop/
RESPONSIBLE TANNING
We strictly adhere to the Sunbed Act (2010) and under 18’s are NOT permitted to purchase UV packages or minutes online and will NOT be permitted to use UV services in-store*. If you are lucky enough to look under 21, we will ask you for proof of age in store before we will allow you to use UV tanning equipment. Please don’t be offended if you are asked, this is for your safety. This would need to be photo ID in the form of a passport, driving license or PASS card and include a date of birth.
No person under 18 years of age are permitted to use the UV tanning equipment or enter tanning units or changing areas. There can only be one person in a tanning room when the equipment is active.
At the Tanning Shop we take responsible tanning seriously. We provide a FREE tanning consultation service to all clients in store which reviews a client’s skin type and recommends responsible tanning options.
You must leave a minimum of 24 hours between tanning session. You will be refused use of our UV tanning if there is less than 24 hours between sessions. The European Standard advises you do not exceed 60 sessions per year.
You must use eye protection on every visit. We provide free disposable eye wear in every tanning room. Please use these to protect your eyes every time you tan.
WHO CAN USE UV SUNBEDS?
If you are undergoing medical treatment or have photosensitive skin, you must consult a medical professional before using our equipment.
If you are pregnant, we will not permit the use of our UV tanning equipment. We will not allow anyone within their first trimester to use our Spray Tanning booths under any circumstance, if you wish to use the booths in your second or third trimester, we will require you to sign a disclaimer form in store.
If you have, or plan to have Botox or Dermal Fillers, we strongly advise speaking to a medical professional or your practitioner prior to using any UV tanning equipment.
Sunbed tanning systems should be treated with the same caution as normal sunlight. A tan should be built gradually, particularly if you have sensitive skin.
You must not use our tanning equipment if you have already been sunbathing in natural sunlight or had another sunbed that day (or plan to).
Never repeat tanning treatment if any signs of redness remain from previous sunbathing or tanning.
If you have an excessive number of moles (over 50) or have anyone in your immediate family who has had skin cancer you should seek medical advice before using UV Tanning equipment.
Do not use if you suffer from: ill effects from normal sunbathing, epilepsy, giddiness or fainting, headaches or migraine, heart condition, blood pressure, hypertension, prickly heat, cold sores, allergies, skin ulcers
Do not UV tan if you have had any of the following treatments in the last 24 hours; hot waxing, tattooing, bleaching, laser hair removal or electrolysis
By using our equipment, you acknowledge your understanding that using tanning services may result in skin ageing and potentially increase the risk associated with certain skin cancers.
Persons with sensitive skin or no existing tan should restrict their first few sunbed sessions to a maximum of six minutes. It is also advised that cosmetics, perfumes and deodorants should not be worn during treatment.
Alcohol consumption or use or illegal substances is not permitted before or during your session, if for any reason a member of our team feels you may be under the influence you may be turned away from your appointment.
WHO CAN USE A SPRAY TAN BOOTH?
Do not use spray tanning equipment if you are in your first trimester of pregnancy.
If you are pregnant and not in your first trimester, please take care when using our booths as the floor may be slippery.
Completely cover the whole breast with a bikini top or strapless bra if you are breastfeeding
Do not use spray tanning equipment and check with your doctor your suitability for spray tanning if you have asthma, suffer from eczema or psoriasis, have open wounds, cuts or burns, taking medication that may affect the level of your skin-ph (most commonly antibiotics),
Do not use spray tanning equipment if you have a pacemaker or other electro-medical devices which are sensitive to electromagnetic interference.
Leave 24 hours after having any of the following treatments hot waxing, tattooing, bleaching, laser hair removal or electrolysis before you spray tan
RED LIGHT THERAPY & CRYOTHERAPY
Always check with your GP before starting any new therapy to ensure it is safe for you. If you are undergoing medical treatment or have photosensitive skin you must consult a medical professional before using our equipment. If there is any pain or discomfort during the treatment it should be discontinued immediately. Seek medical advice before continuing the therapy. Our red light therapy beds & cryotherapy beds are not a medical device.
Click here to read the full Terms & Conditions for Red Light Therapy
ONLINE PURCHASES
The below terms and conditions in the section, are in relation to the purchase, attempted purchase and handling of minutes, packages and sessions. Terms used include ‘customer’ ‘customers’ (you, the user), ‘service provider’ (The Tanning Shop) and ‘services’ (packages, minutes and sessions).
The customer (you, the user) will not attempt to purchase or utilise UV services if they are under the age of 18. Customers under the age of 18 are not permitted to purchase, attempt to purchase or attempt to utilise services relating to UV, the customer will also not be permitted to use any of the UV services within our salons.
The customer (you, the user) must be over 18 to use a sunbed. Persons under 18 years will not be allowed to use sunbeds at The Tanning Shop. We enforce a Challenge 21 policy in our stores. If the customer (you, the user) is lucky enough to look under 21 they will be asked to prove they are over 18 before they can tan at The Tanning Shop. Accepted forms of ID must include a date of birth and are;
- Passport
- Driving licence
- “PASS” (Proof of Age Standards Scheme) card
Packages can be purchased in-store or online, packages are allocated on your account to the store you purchase them for. All packages have a 12-month expiry date from the date of purchase. Packages cannot be shared between customers.
Package Minutes can be used in any of our company-owned stores on equipment of equal or lower value. If you wish to tan in a store which is more expensive than your store package then you will need to convert your package to the more expensive store, this may result in a loss of minutes after the conversion. Alternatively, you can pay as you go in the more expensive store instead of using your package minutes. Packages purchased in Franchise Stores can only be used in that store.
REFUND POLICY – ONLINE PURCHASES
Customers will have 14 days cooling off period from the day of their online purchase to request a refund. If no minutes have been used then the refund will be in full, if some minutes have been used then refund will be for the remaining minutes. Please note, if all minutes have been used then no refund will be available within the cooling off period.
Customers will be entitled to a refund if the below criteria and process has been followed:
Customer informs the business in writing that they wish to proceed with a refund via customerservices@tfgg.co.uk or Unit 6, Morton Park, Darlington DL1 4PG.
The refund request is within 14 days of purchasing the service online.
Please note that if the incorrect package is purchased online customers will have the option to exchange the minutes to a suitable package.
PACKAGES
Package sizes vary per store. Stores will have either;
• a 30-minute new customer package OR a 40-minute new customer package
• a 60-minute UV package OR a 75-minute UV package
• a 100-minute UV package OR a 120-minute UV package
EXPIRATION OF MINUTES, SESSIONS & MEMBERSHIPS
Please note that packages and minutes are valid for 12 months from the date of purchase. Memberships are valid for 31 days from the date of purchase.
We may be able to pause packages in exceptional circumstances which mean you are not able to use the entire package in the 12-month period.
We may also be able to pause memberships in exceptional circumstances. However, these requests must be sent in writing customerservices@tfgg.co.uk . Please note a Monthly Unlimited Package can only be paused twice. Evidence of these circumstances may be requested and this provision is at the discretion of The Tanning Shop.
This must be done via customer services at customerservices@tfgg.co.uk and is assessed on a case-by-case basis. You may be asked to provide supporting evidence such as a doctor’s note for us to do this. We reserve the right to refuse extension of packages or memberships. Memberships can be extended twice as a maximum.”
FRANCHISE STORES
The following list shows which franchise stores you can use your package in. Please note, your package must be the same price or higher to be able to tan in these stores.
- Finchley Road
- Praed Street
- Kings Cross
Similarly, packages purchased in the above franchise stores can also be used in company owned stores if your package is of the same price or higher
MEMBERSHIPS
Memberships (Unlimited Monthly Package) are only available to purchase in store and are valid for 31 days from the date of purchase. When using a membership, please be aware that customers must follow our responsible tanning guidelines and leave at least 24 hours between sessions. Memberships are excluded from all forms of discount. A Monthly Unlimited Package can only be put on hold twice.
TRANSFER OF MINUTES
Requests to transfer minutes to an alternative store must be made in writing via email to customer services at customerservices@tfgg.co.uk. Loss of minutes may occur when you transfer to more expensive shops, you will be advised at the time of transfer and must give consent for us to do this.
REFUNDS
UV and Spray services: Refunds are only available for medical reasons upon receipt of a valid medical certificate. All refund requests must be processed through our customer service team at customerservices@tfgg.co.uk, proof of purchase may be required to process a refund.
Lotions: Our lotion return policy allows you to return a lotion to the store in which it was purchased, within 14 days of purchase, if the product is faulty. The return request will then be passed to our Customer Services Team who will review the request during office hours. A refund or exchange may then be offered, provided that the product is faulty and is unused and in the same condition you received it. We reserve the right to refuse returns and refunds.
LOTIONS
Please note that a customer lotion storage facility is provided in our stores, this is a gesture of goodwill and we regret that we cannot be held responsible for any losses whatsoever. Any lotion left instore is left at the customers own risk. Customers can leave lotions for a maximum period of 12 months from purchase date. We reserve the right to remove and dispose of lotion without notice after 12 months.
We respectfully request that clients do not use Tingle or Oil-based lotions when using our UV Sunbeds. These lotions can affect the acrylics on the beds. The Tanning Shop reserve the right to ban lotions from use in their stores that are not fit for use on UV tanning beds.
If you have an allergy or sensitivity, we advise you check lotion ingredients carefully before use.
DAMAGE/LOSS OF CLIENT PROPERTY
You must keep all property and belongings with you in the studio at all times. It is also the customers responsibility to check the room before leaving to ensure they take all ther property with them. Please note that The Tanning Shop cannot accept any responsibility whatsoever for any loss or damage to clients’ property whilst on the premises.
CHANGES TO PERSONAL CIRCUMSTANCES
Clients are required to inform the Tanning Shop immediately of any change in circumstances that affect their eligibility to use UV or Spray Tanning equipment. This would include any changes to their medical history for example pregnancy, a change in medication or diagnosis of a new medical condition.
CHANGES TO CLIENTS ACCOUNTS
Please note that any changes to clients’ accounts can be made via the online My Account section. If you need any assistance with this please speak to a member of our team in store.
APPOINTMENTS
We politely ask all clients to arrive at the salon at least 5 minutes prior to their appointment time. Due to the popularity of equipment, we are unable to hold your appointment if you do not arrive on time, priority will be granted to the next client in the queue/walk-in session. We will however endeavour to accommodate you in the next available slot or on alternative equipment.
PROMOTIONS
FREE TAN
Please note our free tan promotion is available in selected stores only and is subject to change throughout the year. This promotion is available for new customers only unless specified. (New customers are defined as a customer who has not been registered with The Tanning Shop before). Your free tan must be used within 14 days of registration, if this is not used it will expire on your account. Free tan is only available on UV sunbeds. Free tan duration is based on an assessment of your skin type by our in-store tanning consultant but the maximum minutes allowed will be 9 minutes. The company has the right to refuse a free tan if the customer is already registered with The Tanning Shop and has registered a second account to claim a free tan
% DISCOUNTS OFF PACKAGES
% Discount promotions on packages are available in store and online. Excludes pay-as-you-go and monthly memberships (Unlimited Monthly Package) Red Light Therapy and Cryotherapy. Selected stores. Promo code must be added to check out to redeem the offer. Only available at specified times. Please check our social media for promo codes and offers. Offer cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any time.
£££’s OFF PACKAGES
£££’s off packages promotion is available online and in-store. £££’s off promotion is available on either 60 and 75-minute packages OR 100 and 120-minute packages. Package sizes vary by store. Only available at specified times. Please check our social media for promo codes and offers. This offer cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any time. UV services are available to over 18s only.
Stores will have either;
• a 60-minute UV package OR a 75-minute UV package
• a 100-minute UV package OR a 120-minute UV package
20% OFF LOTIONS
20% off lotions promotion is available in store only, and is only available during opening hours. Excludes sachets and all Cypher products. Only available at specified times. Please check our social media for promo codes and offers. This offer cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any time.
25% OFF SINGLE SPRAY SESSIONS
Available in-store and online. This offer is exclusively for full-price single spray tan sessions, and cannot be used against UV sunbed use in-store. Spray Tans are available in participating stores only. Only available at specified times throughout the year. Please check our social media for promo codes and offers. This offer cannot be used in conjunction with any other offer and is only available on full-price spray tanning sessions. Off-peak spray tan sessions and under-18 spray tan sessions are not included. The Tanning Shop reserve the right to withdraw offers at any time.
3 FOR 2 SPRAY TAN SESSIONS
In-store and online. This offer is exclusively for spray tans, and cannot be used against UV sunbed use in-store. Spray Tans are available in participating stores only. Only available at specified times throughout the year. Please check our social media for promo codes and offers. This offer cannot be used in conjunction with any other offer and is only available on full-price spray tanning sessions, off-peak spray tan sessions are not included. The Tanning Shop reserve the right to withdraw offers at any time.
NEW CUSTOMER OFFERS
30/40 Minute Taster Package – Only available for new customers. Must be purchased within 14 days of registration. Only available for UV Tanning. One taster packager per customer. Over 18s only.
25% Off Your First Tanning Lotion – Available for new customers only. Can only be purchased in-store, not to be used in conjunction with any other offer, 25% discount is valid for 14 days from registration, lotion discount on bottles only. Offer excludes sachets. Only valid for one use per customer.
25% OFF NEW CUSTOMER OFFERS
25% off 30/40 Minute Taster Package – Only available for new customers. Can not be used in conjunction with any other offer. Must be purchased within 14 days of registration. Only available for UV Tanning. One taster package per customer. Over 18s only. New customer package can be used on any UV bed in store. Excludes Spray tan. Excludes Mansfield and Worksop. This offer is for a limited time and is subject to change without notice. Offer starts Wednesday 24th January 2024.
WEEKLY MEMBERSHIP
Cannot be used in conjunction with any other offer. Weekly membership is valid for 7 consecutive days from the date of purchase. Available in selected stores for a limited time only. Only available on selected equipment. UV services are available to over 18s only. Available in-store only. The Tanning Shop reserve the right to withdraw offers at any time.
6 FOR 4 SPRAY SESSIONS
Cannot be used in conjunction with any other offer. Available in selected stores only for a limited time only. UV services are available to over 18s only. Spray Tans are available in participating stores only. The Tanning Shop reserve the right to withdraw offers at any time.
OFF-PEAK SPRAY TANNING
Off-peak spray tans can be purchased at any time online or in-store however, they can only be booked to use in-store on a Sunday, Monday or Tuesday. Cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any time.
50% OFF 60 MINUTE PACKAGES
Cannot be used in conjunction with any other offer. Available in selected stores only for a limited time only. UV services are available to over 18s only. The Tanning Shop reserve the right to withdraw offers at any time.
SUNDAY SUN ANGEL
Sunday Sun Angel Sessions are available in selected stores only and prices may vary by store. Cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any time.
UNDER 18 SPRAY TAN SESSIONS
Under 18 Spray Tan Sessions cannot be used in conjunction with any other offer. If the customer is under the age of 16 they must be accompanied to their appointment by a parent or guardian and the parent or guardian must remain in the store for the duration of the session. If aged 16 – 18 the customer may attend the appointment without a parent or guardian. The Tanning Shop reserve the right to withdraw offers at any time.
ALL OFFER TERMS AND CONDITIONS
UV services are available to over-18s only. Package and Sun Angel promotions are available in participating stores only. Memberships, Sunday Sun Angel Sessions, Off Peak Spray Tan Sessions, Under 18 Spray Tan Sessions and Walk-In prices are not included in offers unless stated otherwise. All offers cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any point.
SMS OFFERS
Cannot be used in conjunction with any other offer. Offer not valid on unlimited memberships. Must be used within the specified time period. To unsubscribe please text 447860030849 with the relevant code from the SMS message.
FACEBOOK COMPETITIONS
Facebook competitions run across all stores unless stated it is store specific. All winners will be contacted via Facebook or Instagram directly by our main page. We will NOT ask for any bank details to redeem a prize unless the prize is a cash prize. Our promotions are in no way endorsed, administered by, or associated with Instagram or Facebook directly. Winners will always be chosen at random unless otherwise specified.
LEAFLET AND PROMOTIONS
Unless stated otherwise, the duration of leaflets or offline promotions/discounts is 12 months.
TANNING FROM MESSAGING
Any ‘Tanning From’ messaging confirms the pence per minute price of our best value package and all communications are store specific. The communication of our ‘Tanning From’ message is not directly related to the generic sunbed images on any posters or marketing collateral instore or online.
REFER A FRIEND
This offer is available to all existing customers who refer a friend to the tanning shop. The ‘friend’ must be a new registration with us and must not have used our services previously. The £10 credit will be applied to your account after the ‘friend’ has tanned for the first time. The £10 credit is only available to use against in store purchases.
BIRTHDAY 10% DISCOUNT
The 10% Birthday Discount is off packages only (Memberships, Walk-In prices and lotions are not included in this offer). This discount can only be redeemed on the Tanning Shop account related to the email address which your email was sent to. The offer cannot be gifted or transferred. The 10% discount can only be applied if the email link was clicked within 30 days of the email being sent. Following this, you then have up to 30 days to use the discount. Discount can only be claimed in UK stores only; not available to use with an online purchase or in IE stores. UV services are available to over-18’s only. Spray Tan and Sun Angel are available in participating stores only. Cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any point.
PARTNER DISCOUNTS
We offer discounted packages for the following; Blue Light Discount, NHS Discount, Student Discount, Pensioner and Military Discount. Discounted packages cannot be used in conjunction with any other offer or promotion. Excludes pay-as-you-go, monthly memberships (Unlimited Monthly Package), bottles and sachets of lotion. The Tanning Shop reserve the right to withdraw offers at any time. Discounted packages can only be purchased in-store and are only given in the below circumstances;
- Blue light discount – 20% discount on packages will be given when a valid Blue Light card is shown
- NHS discount – 20% discount on packages will be given when a valid NHS ID card is shown
- Student discount – 20% discount on packages will be given when the following methods of student ID are presented; University or College ID card, UNIDays card, NUS or Totum card, Student Beans card
- Pensioner discount – 20% discount on packages is available to those over the age of 66 when a valid passport, driving license or bus pass is shown
- Military discount – 20% discount on packages will be given when a valid military ID is shown
Corporate Discount
We offer corporate discounts of up to 20% for both national and local businesses. In order to join our corporate discount program, a business representative would need to email a request to marketing@tfgg.co.uk and include the following information; business name, number of employees/ customers and full business address. Corporate discounts are reviewed on a case-by-case basis and the level of discount may vary. To check if your employer is part of our corporate program, please contact your employer directly.
GIFT CARDS
Gift cards can only be redeemed in store. Not available to use against online purchase. Gift cards are valid for 12 months from purchase.
ACCOUNT DELETION
If you would like your account to be deleted, please log into the My Account area on the website, or tap the My Account icon on the home screen of The Tanning Shop app:
Next, navigate to the My Account tab:
And scroll to the bottom of this page, to find the heading ‘Delete Account’. Click/tap the button labelled ‘Request Account Deletion’
Your account will be deleted by the Customer Services team. Please allow for up to 72 hours for this process to complete.
Customer accounts include personal contact details, purchase/booking history, and marketing contact preferences.
COMPLAINTS
To make a complaint to the Tanning Shop, correspondence can be submitted in writing to customerservices@tfgg.co.uk. Please include any supporting evidence which you feel may support your complaint.
* https://www.gov.uk/government/publications/sunbeds-regulations-act-2010-guidance-on-the-implementation-of-the-sunbeds-regulation-act-2010#:~:text=The%20Sunbeds%20(Regulation)%20Act%202010%20came%20into%20force%20on%208,uses%20a%20sunbed
