Groupon Customer Service Issues

Archive 224

The following are issues that customers reported to GetHuman about Groupon customer service, archive #224. It includes a selection of 20 issue(s) reported October 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.

I made a laptop purchase, and received two conflicting emails about the transaction: one stating it failed due to incorrect card details, the other notifying me of shipment. I attempted to update my card information with no success on the portal. Subsequently, two more emails indicated transaction failures. On checking Groupon, I found duplicate orders for the same item: one with a delivery date and the other marked as shipped. Although I was billed once, I am concerned about a potential double order and repeated attempts to charge my card for the already dispatched laptop.

I would like assistance regarding a tattoo coupon purchased that is expiring on 31 Oct. I recently learned that Inks and Dreams tattoo shop no longer accepts the groupon deal. I was not informed of this change and have been reminded of the coupon's deadline. The shop advised me to contact groupon. I paid $[redacted] for a 2-hour session. I need guidance on how to obtain a refund since the tattoo shop does not honor the deal. The relevant details are: Order # [redacted], Redemption code [redacted]6, Groupon code LG-PPWF-W4RV-MV5H-T73R. Please reach out to discuss this matter. Robert Allen, [redacted], [redacted] Thank you.

Reported by GetHuman3845562 on Tuesday, October 29, 2019 12:37 AM

While browsing Groupon, I added items to my cart but they didn’t show up. When I checked later, I saw I was charged for everything. I managed to cancel most items but couldn’t cancel the expensive one, which was shipped. I received no refunds for the cancelled items. Groupon hasn’t responded to resolve this. I need a refund for the cancellations and the returned item. Please email me a phone number to discuss further. Email: [redacted] - Teresa C.W.

Reported by GetHuman-tcwu on Tuesday, October 29, 2019 5:12 AM

I recently purchased a Groupon deal for a Three-course Sunday roast for two at Salomons Estate, Tunbridge Wells. I made a reservation for yesterday at 2:30 pm using their online booking form, which was confirmed. Unfortunately, upon arrival, we were turned away because they claimed there was no availability for Groupon guests that day, despite my reservation. This ruined my husband's birthday and caused a great deal of frustration. Several other couples were also affected by this issue. I am extremely disappointed by this mistake and the inconvenience caused.

Reported by GetHuman3847305 on Tuesday, October 29, 2019 12:35 PM

This is my fifth attempt to address this issue. I am requesting a complete refund for the toothbrush I purchased through Groupon. I only wanted to see the total price with the discount code, but I received a call and got busy, forgetting to apply the code before inadvertently completing the purchase. I do not know which credit card was charged as I did not intend to input my payment information. Please refund the amount to the card that was charged. I am frustrated receiving automated responses with no human follow-up. This system is difficult to navigate. I am hesitant to make future purchases on Groupon after this experience. It has been a while since I last made a purchase. Kindly process the refund back to the card that was mistakenly used.

Reported by GetHuman-toniyanc on Tuesday, October 29, 2019 2:22 PM

I am having trouble accessing my Groupon voucher for Arch Brow Studio. I attempted to redeem it on Saturday, October 19th, but keep getting an error message stating that Groupon is temporarily unavailable. This issue has persisted for four days. Can you please provide me with the voucher number? The order number is [redacted], purchased on October 24, [redacted], and it expires on February 21, [redacted]. It's important for me to ensure that the merchant receives payment. I recently received an email with order details, including a Shellac Manicure from J DeCarlo Salon and Spa and an Eyebrow Threading or Waxing Session from Arch Brow Studio. The order total is $33.21. Thanks for your assistance in resolving this matter promptly.

Reported by GetHuman-gadtamat on Tuesday, October 29, 2019 2:48 PM

I attempted to redeem my Groupon voucher for One Eyebrow Threading or Waxing Session at Arch Brow Studio on October 26. Unfortunately, there seemed to be an issue with payment as the merchant couldn't find any record of it. However, I did receive an email confirmation from Groupon on October 24, stating the details of my purchase which included the voucher for the session. The email also mentioned the order number, redemption instructions, and other purchased items. I felt embarrassed by the misunderstanding and would appreciate it if the payment status could be corrected, and I need the voucher number to provide to the merchant. Thank you.

Reported by GetHuman-gadtamat on Tuesday, October 29, 2019 2:58 PM

I purchased eight tickets priced at $15 each for a show. Upon arriving with my friends, we discovered that the show had been canceled. I promptly contacted Groupon via email to request a refund, but did not receive a response. Subsequently, I contacted my credit card company, which initiated contact with Groupon and set a deadline for a response. Groupon claims that I did not cancel the transaction within 24 hours, despite informing them about the show's cancellation. Initially, I received an email stating that my refund was being processed, but the communication vanished, and I have not received any further updates from Groupon.

Reported by GetHuman2457445 on Tuesday, October 29, 2019 3:17 PM

A group of us purchased Groupons for an escape room during our vacation in Florida. Although I was able to use mine, my son's Groupon showed as pending for two days, preventing us from using it while we were there. Upon returning home, he attempted to obtain a refund yesterday, but the system only offered an option to trade it in. I recall that there is a 3-day window for refunds, and since it was still pending for two days, he was unable to make any changes earlier. I am a frequent user of Groupon, unlike my son who has only made one other purchase two years ago. A trade or Groupon credit would not be beneficial to him, especially since he is not in a position to lose $71.20. We intended to use the Groupon on Friday, but with it being pending, our attempts to cancel on Saturday proved futile. Despite trying again on Sunday and Monday, we were only presented with the trade-in option. Unfortunately, a live chat session got disconnected, and we were unable to resolve the issue.

Reported by GetHuman-rkicks on Tuesday, October 29, 2019 3:53 PM

Dear support team, I recently signed up for the Groupon 6-month special offer, but I encountered issues with my booking at the Ashworth by the Sea in Hampton, NH. The room I reserved was not as advertised, and I was charged more than expected. Despite my disappointment, the hotel staff insisted on additional charges for an ocean view room. This unexpected expense significantly increased the total cost of my stay. I am considering contacting the Better Business Bureau if this matter is not resolved promptly. I had planned a special visit with my daughter and granddaughter, and this experience has been far from satisfactory. I urge you to either provide a refund or arrange for another night's stay to address these issues. Your prompt attention to this matter would be greatly appreciated. Sincerely, Barbara.

Reported by GetHuman3848933 on Tuesday, October 29, 2019 5:33 PM

I made a purchase on Groupon for a bed mattress priced at £[redacted].30, charged to my Visa on 24.10.19. I was informed via SMS at 9am today that delivery would be between 3.25pm and 5.25pm by XDP with reference Z3FFUK120245. The delivery has not arrived and it is now 6.25pm. Tracking the order only shows the 9am message. I tried emailing the delivery company through their website without success. I provided an incorrect email address during the order. The correct email is now included. My accurate mobile number has been receiving SMS updates. I am concerned about the missing delivery and would appreciate information on its status.

Reported by GetHuman3849419 on Tuesday, October 29, 2019 6:27 PM

I was sent to a computer expert, then an IT specialist, and finally to a lawyer for assistance, but haven't received a resolution. I made a purchase using my bank account that is currently processing and is set for August 28. The payment was for a Groupon deal worth $1,[redacted].00 for a plastic surgery service. However, after visiting the doctor's office today, I discovered that the voucher is for an unreliable and subpar doctor. The information on the doctor's website linked through Groupon seems to be inaccurate. I am a senior citizen who recently lost my spouse, which is why I decided to try Groupon for the first time. I realized this issue within 24 hours of making the purchase, and I am requesting a refund to my bank account. Having been scammed before and involving the authorities, I am concerned that this may be another scam involving questionable doctors.

Reported by GetHuman-poohns on Tuesday, October 29, 2019 9:23 PM

Regarding order #1[redacted]66-[redacted], I scheduled an appointment with Ashley R's Beauty Bar and received a reminder. Despite arriving 15 minutes early, the location was closed with the lights on and a sign indicating they were open. After waiting for 15 minutes, I called and was informed the owner had left to pick up her children and closed for the day without any verbal apology. I was offered an additional 1/2 hour teeth whitening as an apology, but when trying to reschedule, I was informed the offer was no longer available. Requested a refund from the owner who advised contacting Groupon as she hadn't redeemed it yet. Disappointed by the lack of professionalism, I seek a $39 refund and do not plan on returning for future services.

Reported by GetHuman3850509 on Tuesday, October 29, 2019 9:24 PM

I have previously reached out twice regarding this issue, being directed to multiple individuals without a resolution. I am urgently seeking a refund for a recent transaction from my Bank of America debit card. A total of $1,[redacted] was charged to Groupon for a procedure conducted by Dr. Leo Tenenbaum, whose website displays negative reviews and misleading information. As a recent widow in my seventies, I fell victim to a previous scam and wish to avoid a similar situation. The transaction, completed within the last 24 hours, has caused distress, and I hope to promptly address this matter. My name is Patricia Johnson and you can reach me at [redacted] The last four digits of my debit card are [redacted].

Reported by GetHuman-poohns on Tuesday, October 29, 2019 9:43 PM

Dear Sir/Madam, I encountered issues using the vouchers I purchased. Despite receiving them later, I had already paid the full amount at Forest Dap Spa. When attempting to redeem two vouchers on 29/10/19, they were unusable, resulting in another walk-in payment. Although the vouchers are visible in my Groupon account, they are inaccessible when selected. Given these circumstances, I believe the vouchers are faulty based on my experience at Forest Day Spa. I kindly request the cancellation of all four vouchers and a refund for the purchase. Thank you for your attention. Best regards, Salim Muhammad

Reported by GetHuman3851990 on Wednesday, October 30, 2019 4:26 AM

Hello Support, I am residing in the UK, and during my visit to the US in July this year, I purchased a group of vouchers for my friend. The order number is [redacted]. Despite my friend's numerous attempts to reach out to the merchant, they have been unsuccessful since the vouchers were acquired. These vouchers are set to expire on Thursday, October 31st, [redacted]. Since my friend has been unable to redeem the voucher, not due to any fault of theirs, I am requesting a refund for the voucher. The payment was made through PayPal. Kindly contact me at my phone number [redacted]3 at your earliest convenience. My registered email address on Groupon is [redacted] I look forward to your prompt response.

Reported by GetHuman3847568 on Wednesday, October 30, 2019 2:01 PM

My name is Kim M. My phone number is [redacted]. My address is [redacted] Hawk View Court, Unit A, Alexandria, VA, [redacted]. I attempted to schedule an appointment with Didi Darif Salon at [redacted] North Pershing Drive, Arlington, VA, [redacted]. They informed me that they no longer accept Groupons. I revisited my Groupon Deal and selected "Need Help with this Voucher." I received a message from Groupon stating they had canceled the deal and to contact them for assistance without providing instructions. The Order Number is: [redacted]. The Purchase Date was July 16, [redacted], with an expiration date of November 13, [redacted]. Even though I haven't redeemed the voucher, Groupon did not give proper guidance on how to contact them. Additionally, the payment method listed as PayPal is incorrect; I always use a CREDIT CARD for transactions. I'm requesting a refund to be credited back to my CREDIT CARD, not PayPal. I value our business relationship and hope for a prompt resolution to this issue.

Reported by GetHuman3844648 on Wednesday, October 30, 2019 2:35 PM

I purchased an NCC online driving course through Groupon for $29. Despite receiving a code and a confirmation number, my attempt to apply the Groupon code on the NCC website failed, resulting in being charged the full course fee of $60. Now, I find myself having paid $90 in total - $60 for the course and $29 for the Groupon which was not honored. I've reached out to NCC, who advised me to contact Groupon. In addition, I have informed my credit card company about the issue. Unfortunately, calling the Groupon phone number only leads to a recording. I am requesting a refund of the $29 Groupon charge to be credited back to my account.

Reported by GetHuman3850049 on Wednesday, October 30, 2019 2:54 PM

I recently attempted to make a purchase on Groupon after several years and encountered an issue. Unknowingly, the platform had retained an old credit card number, which they attempted to charge for my order instead of asking for my new card details. As a result, my order is now stuck in a state where it cannot be cancelled or edited. Even after updating my credit card information on Groupon, it seems impossible to modify the existing order to reflect the new payment method. Additionally, due to the item's limit, reordering is not an option either. The order was placed on October 23 and it involves banners from MailPix.

Reported by GetHuman3855844 on Wednesday, October 30, 2019 7:14 PM

I purchased a whale watching voucher for five people via Groupon, which is set to expire on November 3, [redacted]. Unfortunately, the whale watching trips booked through Sunreef have been canceled twice due to unfavorable weather conditions. This time, I was informed that all whale watching trips for [redacted] have been called off. Since my voucher is nearing expiration and I won't be able to use it next year, I reached out to Sunreef for a refund, but they directed me to contact Groupon for assistance. I kindly request a prompt refund as I had paid $69 for each of the five tickets.

Reported by GetHuman3857435 on Thursday, October 31, 2019 12:13 AM

Help me with my Groupon issue

Archive 225

The following are issues that customers reported to GetHuman about Groupon customer service, archive #225. It includes a selection of 20 issue(s) reported October 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.

My voucher is not working for order [redacted]. I don't have a receipt because I signed up with Facebook and can't access that email anymore. The payment has been processed, and the vouchers can be found in "my stuff," but an error occurs when I try to view them. I need assistance in changing my email from [redacted] to [redacted] I am willing to have the vouchers sent to me directly to ensure I receive my tickets. Your help is greatly appreciated. Thank you.

Order number: GG-2L3C-6ZY7-1GP3-NRKV Item number: [redacted][redacted] Thread Count Stripe Set King Brown After following the washing instructions on the packaging by washing the sheets in cold water with towels, the sheets bled onto the towels, ruining them. Now using the sheets on my bed, there was no indication that they were not color fast and needed to be washed separately. I would like to know how you plan to compensate me for the damaged towels. Thank you, J. Kunst

Reported by GetHuman-janandba on Thursday, October 31, 2019 2:49 AM

I bought 2 tickets for Haunt at California’s Great America and barely an hour in, there was a false alarm about an “active shooter” on the premises. Fortunately, no one was harmed. I spent $[redacted] for just 1 hour at the park, mostly worrying about our safety. Is there any possibility of receiving compensation for this ordeal? I only got to experience 1 terror house and didn't go on any rides. A gesture of compensation would be appreciated given the circumstances.

Reported by GetHuman-mariojim on Thursday, October 31, 2019 4:10 AM

I accidentally booked a hotel reservation through Groupon. While showing my son the prices, the reservation was placed. The instructions indicate to contact Excalibur for a cancellation exception, but they have advised to reach out to you as the reservation is not in their system yet. I am unable to travel to Vegas, and the dates are incorrect. Please assist in canceling the reservation as soon as possible. Thank you.

Reported by GetHuman-rosellea on Thursday, October 31, 2019 4:43 AM

I bought the Jet Flight Simulator experience in Sydney for my son, which expired on Sep 24, [redacted]. Groupon agreed to refund the purchase since my son couldn't use it. However, I can't locate the refund or how to access it on my account. I paid $99.00 AUD for it. Can I also transfer the refund to my NZ account to gift it to my daughter in NZ?

Reported by GetHuman-kdshaw on Thursday, October 31, 2019 10:04 AM

I bought 5 phone banks but only received 2. Groupon shows that 3 were refunded, yet my bank still charged me for them at $21.22 each. I should have been refunded $21.22 each for the missing 3. I paid $9.99 each for these phone banks. I'm sure of this price because I've seen them for $10 on Wish, but I chose to purchase through Groupon. I haven't received the refund for the missing items and I'm unsure why.

Reported by GetHuman-mmgarza on Thursday, October 31, 2019 10:08 AM

Good morning, I received the voucher (Groupon code VS-34BW-UW4J-J31Z-F1N6) with an expiration date of 12/16/[redacted]. I went today to book the appointment for the treatment. Immagine del Vecchio studio informed me that they have terminated their contractual relationships with Groupon due to business closure, and advised me to contact you for a possible refund. I look forward to your prompt response. Best regards.

Reported by GetHuman-gaia_sca on Thursday, October 31, 2019 12:18 PM

This morning, I bought a Groupon on my husband's phone using my Visa card. I went to the facility and explained that he would use it next week, but they informed me it was only for new patients, and since he had been there before, it couldn't be honored. I didn't realize this restriction beforehand. They advised me to contact Groupon for a refund. I'm reaching out to Groupon to resolve this promptly. I would appreciate a call or a live chat with an agent as I need assistance with this recent purchase made early this morning.

Reported by GetHuman3859789 on Thursday, October 31, 2019 1:33 PM

I reached out to Zenna at Conduit, also known as Fantasmania, after a recommendation from another tattoo artist who mentioned Zenna offers services through Groupon. I contacted her via email to schedule an appointment since it was the only means of communication provided. Zenna informed me that she is fully booked until January and advised me to request a refund from Groupon. She mentioned that post the December 5 expiration date, she could only offer a 50% discount on the face value. I am concerned as I am unable to secure an appointment and now face difficulties with the face value redemption. I am hoping for a Groupon credit of at least $78, as a resolution. I've previously contacted Groupon regarding this matter, received an initial verification via the app, but have not had any further responses.

Reported by GetHuman-egill_ on Thursday, October 31, 2019 1:40 PM

I purchased a hair appointment and attempted to contact the stylist through calls and texts for several days. When she finally responded, she only had two available slots. I expressed interest in the first slot, but she failed to follow up. When she did call back, the slot I wanted was taken, and the next available one is on November 5th. This unreliability has made me uncomfortable with her providing services to my hair. I am unsure if she is overbooking herself, but I no longer trust her and would appreciate a refund of my payment.

Reported by GetHuman3859957 on Thursday, October 31, 2019 2:00 PM

I bought 3 Elitches season passes, but when I tried to use them before the expiration date, the park staff said they were expired. Elitches customer service directed me to Groupon, who has not responded to my inquiries. The passes are invalid, and I would like a refund. Please reach out to me to resolve this matter at [redacted]. - K.B.

Reported by GetHuman-kejdandr on Thursday, October 31, 2019 4:23 PM

I purchased a massage Groupon and I am seeking a refund. The massage therapist took excessively long to respond, resulting in multiple cancelled appointments. After being cancelled on three times, the therapist failed to confirm the fourth appointment but called me demanding a cancellation fee. When I explained the appointment had not been scheduled as she claimed, I requested a refund. Rather than addressing my concern, the therapist blocked my number after our conversation.

Reported by GetHuman3860854 on Thursday, October 31, 2019 4:34 PM

As a loyal Groupon user since [redacted], I have always had positive experiences until I purchased voucher #[redacted]3. The reviews were great, so I was excited to have my car detailed to surprise my son. Unfortunately, after scheduling an appointment two weeks ago with the owner via Facebook, there was no response. Despite calling and being promised a 7:30am visit, he never showed up. After several more failed attempts and excuses, I even offered to bring my car to his shop, but he claimed to be too overwhelmed with work. It's clear he lacks the staffing to fulfill his service. I am extremely disappointed and would like a refund to find a reliable service provider.

Reported by GetHuman3860952 on Thursday, October 31, 2019 4:49 PM

A week ago, I purchased four items that I needed for my daily activities. One of the products was a winter mask for cycling. Unfortunately, the item I received was not the one I ordered and I am looking to return it. Since it was bought from a third-party seller, I am concerned about the refund process. I understand that I should have been more diligent in checking my orders, but I have always received the correct items before. I would be grateful for assistance in obtaining a refund and arranging the return of the incorrect product. Thank you.

Reported by GetHuman-onyxwolf on Thursday, October 31, 2019 5:20 PM

I received an email stating there was unusual activity on my account and prompting me to change my password. Despite clicking the link multiple times, I am unable to complete the password change as my account is not recognized. I have been locked out of my account since September, preventing me from shopping. Attempts to open a new account have also been unsuccessful. I urgently need this matter resolved as I am unable to make any purchases.

Reported by GetHuman-haffnerj on Thursday, October 31, 2019 5:56 PM

I've been attempting to process an even exchange but seem to be encountering obstacles. When I attempt to exchange, an extra $10.33 gets added to the charge. I was instructed to initiate a refund using the label provided, however, I am concerned that I will lose the discounts I received on the original purchase if I go through the refund process. I am simply looking to complete an even exchange, which is proving to be more complicated than anticipated. Today, I was informed that to proceed with the exchange, I must pay the difference in price. I have been trying to resolve this issue since last week without success. The reference number for this matter is [redacted]9. I am frustrated with the ongoing process and hope for your assistance in resolving this matter.

Reported by GetHuman3861359 on Thursday, October 31, 2019 6:01 PM

I purchased a Groupon for a single blue LED teeth whitening session and had an appointment scheduled for October 23, [redacted]. The appointment got canceled because the person performing the treatment did not make it to Victoria, BC as scheduled. They mentioned that someone else would take over or I could get a refund. I have not received any further communication and I am hoping to get a $54.00 CAD refund. Unfortunately, my Visa card has been replaced, and I am waiting for the new card. I'm unsure how to proceed with the refund. Thank you.

Reported by GetHuman-pdilwort on Thursday, October 31, 2019 6:46 PM

I bought a Sam's Club membership that was supposed to be for a full year through a Groupon deal. However, when I tried to claim the voucher number on the provided link, it showed no purchases. The membership I received is only valid until the end of [redacted], which is disappointing as it's nearly November. I feel cheated and I couldn't get through to Groupon for help, leaving me out of $30. I would like a refund.

Reported by GetHuman3861690 on Thursday, October 31, 2019 6:58 PM

I bought Groupon #LG-V6HX-BJMM-HBV7-75XG, intending to use it at O'Neills in Queens, NY. I mistakenly thought the restaurant was in my neighborhood as there is an O'Neills nearby in my zip code. However, it turns out the Groupon is for the O'Neills in Staten Island, NY. I never would have purchased it for that location, had I known. Is there any way to cancel the Groupon or receive credit towards a future purchase?

Reported by GetHuman-gaumgirl on Thursday, October 31, 2019 7:33 PM

I was browsing hotels online and noticed the Resort fee was included in the charge even though I didn't intend to book. I spoke with the hotel who instructed me to cancel the order. It took me around 30 minutes to find your contact information. My order number is #[redacted]. Please cancel the booking as we are currently not planning to travel to Waikiki. We were simply checking the prices and did not intend to make a reservation.

Reported by GetHuman-kgmg on Thursday, October 31, 2019 8:04 PM

Help me with my Groupon issue

Archive 226

The following are issues that customers reported to GetHuman about Groupon customer service, archive #226. It includes a selection of 20 issue(s) reported October 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.

Hello, I recently purchased a chimney and duct cleaning service through Groupon on Monday, October 28. The payment has been processed, and my account shows that the service has been purchased. However, I have not received a confirmation email with the details yet. When I bought the Groupon, it indicated that my order was under review, but I have not received any further communication. Could you please provide me with a code so I can share it with the cleaning company? Best regards, Maddy M.

Hello, I'm Dustin Hurst. I recently bought a set of three holiday drawstring gift bags from Qualtry. Unfortunately, I made an error with my card information during my order on the manufacturer's website, which caused the order not to go through. I was unaware of this issue and mistakenly marked the voucher as redeemed. I am now unable to place the order. Could you please help me by unlocking the voucher or providing a new one? Thank you.

Reported by GetHuman3862608 on Thursday, October 31, 2019 10:11 PM

On June 25, [redacted], I bought a Groupon for a psychic in Dallas. There were multiple addresses given, but upon calling to make an appointment, I found out there is only one valid location, which is a 90-minute drive away. The psychic recommended contacting Groupon for a refund due to the inconvenient distance. I kindly request a full refund for this voucher.

Reported by GetHuman3862708 on Thursday, October 31, 2019 10:35 PM

I bought a Groupon deal for the Orange County Scuba Center and used it on August 22nd. However, I encountered issues with the company regarding my open water dives and rescheduling. Despite several attempts over months to communicate and arrange certification, I have not been successful. The company has shut down, leaving me without my scuba certification. I am seeking a complete refund.

Reported by GetHuman3862750 on Thursday, October 31, 2019 10:44 PM

I purchased a Groupon deal for All American Car Wash that includes a complete detail package and headlight restoration. We have tried calling the provided phone number multiple times to schedule an appointment, but no one answers, and it goes straight to a message saying the wireless customer is not available. Is this a legitimate business? We are concerned because the coupon expires soon. If we can't reach them, how can we cancel and get a refund?

Reported by GetHuman3862845 on Thursday, October 31, 2019 11:08 PM

I received this email and wanted to confirm if it's a legitimate message from Groupon. Hi, We have become aware of unusual activity in your Groupon account. As a precautionary measure, we have removed your billing details and reset your password. Kindly log in to www.groupon.com to create a new password. Click on "Forgot your password" to receive an email with a secure password reset link. Remember these tips when setting a password: - Avoid using personal details - Include a mix of letters, numbers, and symbols - Utilize different passwords for various accounts Thank you for your attention, Customer Support For assistance or feedback, contact us anytime. Sent from Groupon Inc. at [redacted] W. Chicago Avenue, Suite [redacted], Chicago, IL, [redacted], USA If you have received this email, it is because of a recent Groupon transaction you made using [redacted]

Reported by GetHuman-marymowb on Friday, November 1, 2019 10:02 AM

I am experiencing difficulties with my Groupon. I engaged in a live chat with your customer service, but unfortunately, I got disconnected before I could fully explain my issue. Despite sending an email and receiving a response ensuring that my problem would be addressed, I have not received any further communication. I have attempted to reach out to Imagecom via email but have not received a reply. I am eager for some form of contact regarding this matter. You can reach me at [redacted] or via email at [redacted] I kindly request that you promptly get in touch with me or contact Image.com on my behalf. Thank you. - Genevieve B.

Reported by GetHuman-jeneb on Friday, November 1, 2019 10:24 PM

Order Number: 1[redacted]98-[redacted] I came across a Groupon Ad on Google for Halloween Horror Nights tickets and assumed they were for Universal Studios in Orlando due to my location. Unfortunately, they were for the event at Hollywood Studios in California. Regrettably, I couldn't attend the event, which was embarrassing in front of my friends and family. It's disappointing that even though my location was enabled, I was still shown the wrong tickets. It shouldn't have offered me tickets for California when I'm so close to the Florida park. I really hope my wife and I can receive some assistance with this mix-up. I would appreciate any help from the concerned party.

Reported by GetHuman3871042 on Saturday, November 2, 2019 12:34 PM

I purchased Halloween Horror Nights tickets through Groupon like many others, but upon arrival at Universal, I was directed to a different line only to discover that I had bought the wrong ticket. I went back on Groupon to buy a ticket for that night, but the transaction failed. I ended up spending an extra $[redacted] buying tickets at the park due to time constraints. If I had been able to use the new ticket and refund the old one, I could have saved a lot. Unfortunately, the service fell short. I bought last-minute tickets in California from Miami, a process that was time-consuming and costly. I hope for a refund as this experience has been frustrating and I partly blame the service.

Reported by GetHuman3871688 on Saturday, November 2, 2019 2:55 PM

I recently spoke with customer service regarding my Botox Groupon in Delray Beach, Florida. I found out I was charged $[redacted] for 3 vouchers, which seems like a mistake. I have already emailed my proof of purchase and details to address this issue. Thank you for your attention to this matter. Dear Scott, Thank you for your purchase! Items that are to be shipped will be sent out once ready. For items that require redemption, click on "View Redemption Instructions" for further steps. Should you need to make changes or cancel your order, please refer to our FAQ page. If you haven't already, feel free to download our app, now ranked as one of the top 25 apps in the US!* Order Details: Order Number: 1[redacted]01-[redacted] Description: Quantity: Price: 40 Units of Botox - Redeem with: Dr. Mylissa's Medical Boutique View Redemption Instruction 2 $[redacted].00 40 Units of Botox - Redeem with: Liquivida Lounge View Redemption Instruction 0 $[redacted].00 Warm Regards, Scott L.

Reported by GetHuman3871957 on Saturday, November 2, 2019 3:44 PM

Hello, I am writing to request a refund for the unsatisfactory hair cut and colour I received at Hair Boutique Allure in Zandvoort, Netherlands. Today, I had asked for only 1 inch to be cut off my long hair, but the stylist cut off about 3 inches unevenly. The highlights turned out poorly with a significant gap at the roots and an overly bright yellow color due to improper toning. After realizing the poor results, I sought corrective treatment at Toni & Guy in Haarlem, where the manager confirmed the botched haircut and spent over an hour fixing it and addressing the damage. I will now need further appointments to correct the roots and replace the highlights, incurring additional expenses and time. I am disappointed with this experience and am requesting a full refund from Groupon. I have photographic evidence taken by the stylist at Toni & Guy to support my claim. Please advise on the refund process promptly. Thank you for your attention to this matter.

Reported by GetHuman3872406 on Saturday, November 2, 2019 5:13 PM

Every time I order a Leo Rosi sweater in size S, the items I receive are way too big. After peeling back the size S sticker, I discover a different size sticker underneath. Despite ordering a size S, I received a size L once, and now another sweater labeled as size S is actually a size M underneath the sticker. It's frustrating to receive incorrect sizes with misleading stickers. If small sizes are unavailable, sending larger sizes with a false size S sticker is not helpful. It's disappointing as a frequent Groupon user to encounter this issue. I hope this matter can be resolved promptly.

Reported by GetHuman-djkakb on Saturday, November 2, 2019 6:56 PM

Dear Customer Service, I bought a trip to Colombia on Groupon, but I missed booking it because the notification ended up in my spam folder. Could you please advise me on the process for either receiving a refund or using the credit for a different trip? I acquired two Groupons at $[redacted].00 each with Voucher number GG[redacted]2 GROUPON LG-6VGX-2MRF-V256-J95B. I'd like to transfer this purchase to a new travel voucher. The trip was scheduled for October 6, [redacted]. Due to the spam filter issue, I discovered the notification after the expiration date. The purchase was made under the name Maki Lucero, and I paid with a card ending in 0[redacted]. I have seen on your website that the credit can be utilized for another vacation booking. Please note my email associated with Groupon is [redacted] Thank you, Maki Lucero

Reported by GetHuman-makilate on Saturday, November 2, 2019 8:56 PM

I ordered 5 38mm watches but only received 2. I reached out to Gargee P who couldn't find my order but asked for proof of purchase from my American Express. I emailed the screenshot at 4:04 pm on Nov. 2, [redacted], to [redacted] I received a confirmation from Groupon customer service acknowledging receipt and promising to follow up. However, at 8:35 pm, Gargee P informed me he did not receive my email. I'm confused and frustrated as Groupon claims no record of my order, yet I got two items matching my purchase in the mail on November 2. I'm eager to resolve this issue and receive the rest of my order charged to my American Express.

Reported by GetHuman3874911 on Sunday, November 3, 2019 3:55 AM

I am frustrated with the lack of service from Groupon. I purchased a massage gift for my son for Father's Day, expecting an upscale experience in New Canaan. Instead, the place was low-scale and inappropriate. I attempted to resolve this issue previously but was unsuccessful. Now, I want a refund. The original order was placed in June. I do not wish to pay any additional fees for assistance.

Reported by GetHuman-fsnolfi on Monday, November 4, 2019 2:12 PM

I purchased the Lavish Home Embossed Microfiber Sheet Set in Blue on Oct 30, [redacted]. The tracking system indicates it was delivered on Oct 26, [redacted] to an address in Washington State. Despite my California address on file, it was delivered early. During a live chat, I selected the first option to have it resent after reviewing the fine print. The agent ended the call when I needed more time to review it. On Oct 31, another live chat reassured me of a reshipment. However, checking my order still showed it delivered a day before I even ordered it. A different agent then offered me only 10 groupon bucks as a one-time courtesy due to a system error. Despite acknowledging the issue, the agent mentioned the order was marked as delivered, leaving me with little recourse. The second shipment also went astray, this time to Ayora, California, instead of Antelope where I reside. I no longer desire the sheets and seek a full refund instead of just 10 groupon bucks. If not rectified suitably, I will take my business elsewhere in the future.

Reported by GetHuman3882826 on Monday, November 4, 2019 7:06 PM

I am experiencing extreme frustration. I purchased two Brazilian Wax vouchers from Infusion Body Massage for an appointment on October 31, [redacted], at 4 pm. They called me to reschedule for 2 pm, stating the waxing technician finishes at 2. I question why they offer appointment times they can't honor customer preferences. Despite numerous attempts, no one answered my calls to confirm the adjustment. Upon arriving at 1:55 pm, their salon was closed with no response to my calls. This is my first encounter with such poor service, surpassing any previous disappointments using Groupon. I am seeking a refund promptly.

Reported by GetHuman-palugana on Monday, November 4, 2019 7:59 PM

I tried to book a massage with the voucher but couldn't contact anyone at the provided number. Messages were unanswered, and the Rite Touch website showed a security warning. Even after managing to schedule a massage past the expiration, I faced issues redeeming the voucher at the appointment. Though the staff acknowledged the website issue, the owner, Curly, refused to honor the voucher, citing disbelief in the scheduling problem. I was left without the massage as they claimed unavailability to respond to calls or messages contrary to their instructions. I am requesting a refund for this poor experience. Contact me at [redacted].

Reported by GetHuman3884778 on Tuesday, November 5, 2019 12:59 AM

I had a terrible experience with a balloon ride purchased through Groupon. The location changed suddenly, and the pilot was intoxicated, causing a dangerous landing. Boarding was chaotic and delayed, making us wait for hours. The flight was shorter than advertised, flying over areas with animals in distress. The pilot's reckless maneuvers caused bruises, and the landing was rough, leaving us scared as the balloon toppled over. Despite my fiancée's panic attack, they kept us inside. The champagne turned out to be cheap bubble water in plastic cups offered by a stranger. Their transportation promise led to engine damage from rough driving. They also made disturbing comments about the neighborhood and failed to provide the promised breakfast. I plan to report this to the health department for animal cruelty and file a police report for assault, property damage, and flying under the influence. This was a disappointing and unsafe experience that I don't recommend.

Reported by GetHuman-iamini on Tuesday, November 5, 2019 3:20 AM

Around a month ago, I bought a Groupon deal for one syringe of Juvéderm from a laser skin care center in Pittsburgh with Dr. Dutt. Despite my attempts to book an appointment online and calling all three locations, I have not been able to reach a live person or get a response. I even visited one of the locations in person, but it was closed. I left voicemails but no one returns my calls. The lack of customer service has been frustrating, and I am considering taking my business elsewhere. Bogus

Reported by GetHuman3886282 on Tuesday, November 5, 2019 11:11 AM

Help me with my Groupon issue

Archive 227

The following are issues that customers reported to GetHuman about Groupon customer service, archive #227. It includes a selection of 20 issue(s) reported November 5, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.

Good morning, I am writing to address an issue with a massage deal I purchased on Groupon. My name is Tamara, and I bought a $99 voucher for a massage. Upon moving to NY, I selected a salon close to me to redeem the voucher. However, the salon only offered massages in Manhattan and promised a facial at a later time. When I called for a follow-up, I was reassured about redeeming the voucher despite its expiration. Unfortunately, this did not happen. I have not used the voucher and am seeking assistance. I wonder if I could receive a $50 credit for future treatments. I have since moved back to Baltimore and would appreciate resolving this matter. The order number is [redacted]. Thank you for your attention and assistance. Have a wonderful day!

I am writing to Groupon regarding Dry in 20, a carpet cleaning service I purchased based on positive reviews and a reasonable price. After scheduling an appointment and being repeatedly stood up without any communication or explanations, I am extremely disappointed. Their high rating on Groupon contradicts their terrible reviews on Google. I am now unable to trade my voucher for a more reliable service because I had viewed the voucher. I have two concerns: 1) How could I have made an appointment without viewing the voucher as instructed? 2) Am I at fault for their lack of professionalism and communication? Order Details: Dry in 20 Order #: [redacted] Purchase Date: Sep 30, [redacted] Status: Expires on Feb 27, [redacted] Qty: 1 Order Total: [redacted] I hope to receive a prompt response from Groupon. Thank you, Andre S.

Reported by GetHuman-sopoye on Dienstag, 5. November 2019 20:10

Hello, I made a purchase on October 27, [redacted], for a Besteworld [redacted] Degree Rotating Acrylic Makeup Organizer Cosmetics Storage Stand priced at a total of $25.14. The order number is [redacted], and it was delivered on the evening of 11/02/[redacted]. Upon receipt of the order, I discovered that the [redacted] Rotating Stand was damaged. The box was dented, leading to cracks and chips on the top piece, specifically the sections used to hold lipsticks or makeup brushes. I attempted to reach out to the merchant via Groupon.com customer support but have not received a response. I am looking for assistance to resolve this matter, whether it be obtaining a Return Shipping Label paid for by the merchant to return the entire product or receiving the top piece with the damages. I am hopeful that Groupon's customer service can facilitate communication with the merchant to address this issue promptly. Thank you, Carmen.

Reported by GetHuman3890417 on Dienstag, 5. November 2019 22:01

I purchased three Groupons for photo books, intending to make them identical. Regrettably, I mistakenly marked one as used when the voucher code was lost. Currently, I can only see two vouchers in my Groupon account for this company, but I need all three for my order. The company claims they can't assist me without the missing code. Could you please look into this matter? My name is Russell Boulet, and I reside at 45 Parish Hill Rd in North Windham, CT, [redacted]. You can reach me at [redacted] or via email at [redacted] Thank you for your prompt attention to this issue.

Reported by GetHuman3890745 on Dienstag, 5. November 2019 22:56

I bought a voucher today only to find out it had expired. I wasn't aware of the expiration date before purchasing it. The company I contacted was unhelpful. I am unable to return the voucher and I no longer wish to keep it. I expect a refund as I no longer want to deal with this company's vouchers. I was under the impression that expired vouchers would not be up for sale.

Reported by GetHuman-rjlang on Dienstag, 5. November 2019 23:50

I have reached out to Groupon multiple times. Each time, representatives assured me they would follow up, but unfortunately, I never received a response. I had purchased the looks ticket package for two tickets to the September 15th game. Despite attempting to redeem the Groupon code, it did not work,forcing me to purchase two tickets for $84 each on the day of the event in the same section selected with the Groupon. I clicked on redeem despite it not functioning correctly. I was informed that I would likely be eligible for a refund since the Groupon was not utilized, but I never received any further communication on this matter. As a long-time Groupon user, I am incredibly disappointed by this experience. This purchase was a significant gift for my fiancé, and having to buy additional tickets was both frustrating and costly. I would greatly appreciate your assistance in resolving this issue. Thank you for your help.

Reported by GetHuman3891727 on Mittwoch, 6. November 2019 02:41

Hello, I appreciate your message regarding the recent order complication you experienced with the product (refer to the attached image). Despite attempting to place an order, it did not proceed; however, I was astonished to find 9 pending orders of the same product under "MY STUFF." After multiple discussions with different representatives, they were unable to see the issue although my account displayed the pending orders. Each agent assured me they would escalate the matter to the team responsible for rectifying such errors, promising an email confirmation upon resolution. Regrettably, I have yet to receive any updates since the initial transaction. I kindly request the cancellation or clearance of these pending orders without charging my linked card, considering they are all identical product orders. I eagerly await your prompt response on this matter. Thank you and best regards, E.R.

Reported by GetHuman-eliar_ar on Mittwoch, 6. November 2019 07:29

I recently purchased a Sam’s Club membership about a month ago. When I tried to redeem it at the store last Saturday, there was some confusion at the counter. I was told to go online to complete the redemption process, but encountered difficulties. As a result, I had to pay $45 on the spot for a new membership. This has been my second negative experience with Sam’s Club. In the past, I faced issues with a gift card for a massage that took months for my mom to use due to numerous cancellations. I believe I should receive a refund for the unexpected membership purchase.

Reported by GetHuman3894197 on Mittwoch, 6. November 2019 15:19

I received my faux throw order via Yodel on October 25th. Unfortunately, I was away on vacation. The delivery driver tossed the parcel over the gate, and it landed on some oil my husband had put there while working on our car. We found the delivery card on October 31st when we got back, but it was dark. When my husband retrieved the parcel, he didn't realize it had oil on it, and now his jacket is ruined. Despite multiple attempts to contact Yodel, we haven't received any help. The customer service representatives we spoke to don't seem to understand our situation with their driver. I am reaching out to address this issue as I did not provide any instructions for where the parcel should be left.

Reported by GetHuman-janrsher on Mittwoch, 6. November 2019 20:48

I have taken the necessary steps to cancel the automatic $4.99 membership fee. I found the previous agent's responses to be unhelpful and robotic. If needed, I will contact my bank to stop the payment. Could someone guide me on how to cancel properly?

Reported by GetHuman3332077 on Mittwoch, 6. November 2019 23:39

I placed an order for earbuds in early September. Upon returning home on the 17th, following a card from YODEL indicating delivery on the 11th, I found nothing in the alleged plant pot on my doorstep. Despite contacting YODEL, they insisted it was left in a front porch, which I don't have. Promising a refund or a replacement, they assured me of a follow-up call within 24 hours but never did. Repeated attempts to resolve this since November 5th have been unsuccessful, with promises of callbacks going unfulfilled. As of November 7th, I remain without the earbuds or any resolution. Any assistance in resolving this issue would be much appreciated.

Reported by GetHuman3899246 on Donnerstag, 7. November 2019 12:57

Hello, I have had a frustrating experience with Groupon's services. The first time I submitted a request online, I was directed to Quebec, even though I live in BC and was logged into my account. Then, during a live chat, I was connected to a software technician I didn't ask for. This is the second time in a few weeks that I have been charged for car services I didn't order. Despite explaining that I don't own a car and can't use these services, I received another confirmation email for Shine Mobile Services. The purchase was for an Interior and Exterior Car Detail. Could you please help me cancel this Groupon promptly and investigate what's happening? I appreciate your assistance, Lucy H.

Reported by GetHuman-elhawkin on Donnerstag, 7. November 2019 19:28

I purchased a voucher for Pendleton Pilates in Cincinnati, OH for $55, which included 10 classes. I made the purchase on October 25 and followed the instructions to email them with my information. Unfortunately, my classes were not added to my account for scheduling. Despite calling over 10 times without getting a response, I visited the location on Sunday, November 3, before a class and spoke to a woman. Although the woman seemed rude and brief, she took down my details and assured me that someone would add my classes to the account. However, as of now, the classes have not been added. I am disappointed with their customer service and hesitant to attend classes even if they resolve the issue, given the woman's demeanor.

Reported by GetHuman-spriggle on Donnerstag, 7. November 2019 21:57

Hello, I am writing to address an ongoing issue regarding my order of an iRobot vacuum cleaner through Groupon. Despite paying $[redacted] almost 10 months ago, the product has not reached me. Groupon insists it was delivered to a PO Box, which is inaccurate. I have noticed the same item being advertised again on their website, but my attempts to contact them have been met with silence. I reached out via email on September 6th, seeking assistance, but have not received any help or resolution. Despite multiple points of contact, Groupon only offers store credit instead of a refund. It is frustrating that after all this time, I am left without the purchased item or my money back. I believe this situation is unfair and possibly illegal. I demand a refund into my bank account or the delivery of the product I paid for. Urgent action is required to address this matter. Thank you for your attention to this ongoing problem. Sincerely, Dee Houlihan

Reported by GetHuman-dhouliha on Freitag, 8. November 2019 03:25

I purchased a chair from Groupon for $[redacted] plus NY sales tax, but it arrived missing essential parts for assembly. Despite their offer to exchange it or provide a refund, I opted for a refund, which they never processed. Each time I reached out, I received reassuring emails promising to follow up, but they never did. The issue seems to stem from a lack of continuity as each new staff member starts the process afresh without considering previous communications. If you share your email, I can send you the correspondence for reference. On another note, I'm exploring the option of a class action lawsuit against Groupon for those who have been similarly mistreated. If interested, please reach out at [redacted] Thank you, Peter Steinberg.

Reported by GetHuman-clubking on Freitag, 8. November 2019 16:38

I purchased a Groupon on October 4th for a Gyro flight for my son's birthday. When I tried to redeem it yesterday, it showed as already redeemed on October 11th, which we did not do. VacaaMooAirport mentioned issues with Groupon not paying them and stated that the runway just got tilled, so scheduling won't be possible for at least three weeks. Due to these complications, I am seeking a refund as I am disappointed with the situation. The voucher details are as follows: Voucher Code: LG-RWG9-B6TR-L779-4GHM Name: Elizabeth B. Phone Number: [redacted] Flight Location: VacaaMooAirport I hope to resolve this matter promptly.

Reported by GetHuman-lbroach on Freitag, 8. November 2019 16:58

Hello, I recently purchased a Smile Direct deal and have been trying to get a refund as soon as I received the voucher. I paid $45. When I visited their website, I discovered that the promotional offer I paid for through Groupon was available for free. Despite their fine print stating I could get a refund before services were provided, I canceled my appointment made with the voucher online. However, they refuse to issue a refund, claiming they cannot find my payment because it originated from Groupon. They insist that what I paid for is a complimentary service. It seems they suspect me of trying to scam them for the $45 refund. This issue has been ongoing for three frustrating months, with my Groupon deal set to expire today. I have reached out via phone and email numerous times to resolve this, but to no avail. I hope this can be resolved soon as it has been incredibly frustrating for me.

Reported by GetHuman-aongenae on Freitag, 8. November 2019 19:10

I am incredibly disappointed. I purchased tickets for a Lakers game less than 20 minutes ago, spending nearly $[redacted]. Unfortunately, I received a refund which I did not want. This was intended as a gift for my fiancé, and now we are unable to attend the game because of the refund. I am feeling frustrated and upset as I wanted these tickets without any complications. The game is less than 3 hours away, and I urgently need the tickets reinstated. I cannot understand why this happened. I am so emotional right now that I can hardly express how upset I am about this situation.

Reported by GetHuman-reyesdes on Samstag, 9. November 2019 00:23

I ordered the Tisa Co. Dual Security Detector Solar Spotlight Motion Sensor Outdoor 22 LED Floodlight believing it would be 10 inches in height, width, and length, but the one I received is only 6x6x6 inches. I am disappointed and would like the correct item or a refund of $35.29. My order number is [redacted]. I have been a satisfied customer of yours with previous purchases, but this experience has left me dissatisfied. I hope to hear from you soon. Thank you.

Reported by GetHuman-aaronhat on Samstag, 9. November 2019 00:26

I have been inadvertently enrolled in Groupon Select and do not wish to continue with the membership. Despite my recent purchase benefiting from the discount, I would like to opt-out immediately. I received notification that a monthly charge of 5.99 will commence on December 9. My enrollment seems to have occurred without my knowledge or consent, as I simply intended to buy a thermos and then received a confirmation email indicating my participation in Groupon Select. This situation has left me feeling frustrated, as I cannot recall signing up for this service. I am considering canceling my thermos order, but I am uncertain if this will affect my enrollment status. I kindly request assistance in resolving this matter as soon as possible as I do not wish to avail of the discount or remain enrolled in the program.

Reported by GetHuman-mkouredj on Samstag, 9. November 2019 02:45

Help me with my Groupon issue

Archive 228

The following are issues that customers reported to GetHuman about Groupon customer service, archive #228. It includes a selection of 20 issue(s) reported November 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.

I bought a kids' bike in September for my son's birthday. When he opened it at the end of September, we built it and pumped the tires, which we assumed were flat due to packaging. However, the back wheel keeps deflating. We bought a new inner tube, but it still goes down. It seems we have a faulty bike. Additionally, we noticed scratches on the frame upon arrival, and the chain guard was also snapped. While we overlooked these issues initially, we cannot ignore the persistent problem with the wheel, despite our attempts to fix it ourselves.

Hello, I would like to cancel one of my orders. I accidentally purchased the same product twice. My account information is: Email: HUIJUAN/[redacted] The product in question is the Christmas Spectacular featuring the Radio City Rockettes. I have two sets of tickets: - Two tickets for 11/17 (I want to keep these) - Two tickets for 11/10 (I need to cancel these) If you have any questions, feel free to reach out to me at [redacted]. Thank you, HUIJUAN WU

Reported by GetHuman3910996 on Saturday, November 9, 2019 4:23 PM

I ordered the kids' pink iPad for playtime, but my account still shows it's in transit even though I've received it. Unfortunately, the product is of poor quality and doesn't work properly. I'm frustrated that I might not be able to return it due to this mistake on my account. I'm seeking guidance on how to proceed with the return process since I can't do it online because of the account error.

Reported by GetHuman-fazilaal on Saturday, November 9, 2019 7:45 PM

I accidentally purchased two all-you-can-eat breakfast buffet passes with unlimited beverage for 2 at Spice Market Buffet in Planet Hollywood Las Vegas. I only intended to buy one pass for $42.99. I used one pass on November 9 at 11:30 am but would like a refund for the extra pass. Thank you.

Reported by GetHuman-a_kawano on Saturday, November 9, 2019 7:47 PM

Subject: Issues with Arrival and Check-in at Corsendonk Sol Cress - Shirley Barizo Booking Details: Corsendonk Sol Cress reservation for Nov.9-10, [redacted] Hello, I wanted to share my experience upon arriving at Corsendonk Sol Cress. Upon arriving at 16.30, I found that the reception was closed, causing a bit of a delay for check-in. Despite trying to get assistance using the available buttons, unfortunately, no one came to help. After trying multiple numbers, only the branch in Brugge was able to assist me. When we were eventually given keys by a staff member from the restaurant, we found that the room allocated was not suitable for us. Regrettably, there were no alternative rooms available, leading us to find accommodation elsewhere. As a result, I kindly request either a refund or a voucher for the booking. Thank you, Shirley

Reported by GetHuman-sbarizo on Saturday, November 9, 2019 8:13 PM

Hello, Groupon, I made an error with the house number on my order. Instead of ordering for 21 Hagen Drive, Berwick, I mistakenly put house number 1. The package was returned to the sender as my neighbor from number 1 did not accept the delivery. Is there a way to still receive my order? I am willing to cover the cost of a second delivery due to my oversight. Thank you for your consideration. Suzana Pan (Juji)

Reported by GetHuman-jujirom on Saturday, November 9, 2019 8:31 PM

I am disappointed that one of the earrings I bought for my granddaughter's birthday is broken. I live in Florida, and she is in Staten Island, NY. I want a refund for my purchase made on October 29, [redacted], totaling $20.31, using my Chase Freedom card. My name is Maryann Gomez, and I reside at [redacted] West Oakland Park Blvd, 219B, Wilton Manors, FL [redacted]. Please respond promptly as her birthday is on the 16th, next week. If there is no response, I will report this incident to the BBB.

Reported by GetHuman3912494 on Saturday, November 9, 2019 10:07 PM

Good morning GroupOn, I purchased a dinner from The Wanderer Melbourne and booked a table for 5:30 pm on November 9th. When I arrived, I discovered there was an engagement party scheduled for the whole evening. I tried calling the restaurant, but their phone was busy and later switched off. Even today, I still can't reach them. Can you help me redeem my voucher or provide a refund? I didn't attend the dinner and received no communication about the change in plans. A courtesy call would have been appreciated. Please contact me at [redacted] to discuss and resolve this matter. Thank you.

Reported by GetHuman3913007 on Sunday, November 10, 2019 1:28 AM

While browsing Groupon for future getaway options, my husband unintentionally purchased a trip to Europe with his credit card last night. Despite being not very tech-savvy, he somehow ended up with this charge on his card. He recalls viewing various options but is unsure how the purchase went through without his confirmation. We are quite perplexed by this situation. Given that this is an expensive trip, we feel there should be more safeguards in place to prevent accidental purchases of this magnitude. We are hoping for a straightforward refund process without the need to involve multiple international merchants, as I have seen others mention online. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your attention to this issue.

Reported by GetHuman-bpavegli on Sunday, November 10, 2019 7:26 PM

I contacted you recently about an issue with Shawarma King on Dorr St. in Toledo, OH, not honoring Groupon vouchers. I am unsure if this has been resolved. However, my main concern now is regarding Groupon's website, which is not functioning properly. I am unable to print any vouchers as the website keeps showing an error message. Some of my vouchers, including those for Shawarma King, are expiring soon. I urgently need Groupon to send all my vouchers via email so I can print them. Otherwise, I will lose these deals. My email address is [redacted], and my phone number is [redacted]. I do not wish to purchase any extra services, I simply need Groupon to address this issue promptly.

Reported by GetHuman-ewiggins on Sunday, November 10, 2019 10:46 PM

I ordered six bottles of wine on a special deal through Groupon on a specific date, redeemed the voucher on another date, and received order number ********** costing $**. I contacted customer service a day later to ensure everything was in order, and they confirmed shipment would follow soon. To my dismay, I have not received any information about my order. Upon reaching out to the wine company directly, they had no record of my order and directed me back to Groupon. My credit card has been charged for the purchase. I kindly request that you verify the status of my order promptly or cancel it and refund my credit card for $**. I am looking forward to hearing from you. Thank you.

Reported by GetHuman-chernock on Monday, November 11, 2019 3:58 PM

I am seeking assistance with obtaining a refund for two unused Groupons I purchased for Total Med Solutions. The Groupons were bought on Sept 17, [redacted] with the following details: #1[redacted]47-[redacted] for laser hair removal in Plano: six sessions on one small area. I went for a spot test on Nov. 5 due to skin sensitivity and sun allergies. However, I have fibromyalgia and experienced significant pain following the test. I have decided not to proceed with the procedure and would like a refund for the unused Groupons: #[redacted]9 and #[redacted]1. Total Med Solutions used the first Groupon, and I have no intention of using any other services from them. I appreciate your help in ensuring my money is not wasted. Thank you.

Reported by GetHuman3919707 on Monday, November 11, 2019 4:37 PM

To whom it may concern, I am reaching out regarding an unsettling experience I had with a company I discovered on Groupon. Back in November [redacted], I bought several laser hair removal sessions from Junin Laser Spa in Bowie, MD, through a Groupon deal. While it has been some time since the incident, I felt it necessary to share my encounter to potentially prevent others from falling victim to a potential scam. When I arrived for my scheduled appointment at Junin and mentioned my Groupon purchase, the staff strongly urged me to bypass Groupon and buy the sessions directly from them at the same price. Although hesitant, I relented under the pressure. After undergoing two sessions, I started feeling uncomfortable with their unprofessionalism and suspicious practices, prompting me to discontinue the treatment. When I politely requested to cancel the remaining sessions, the owner's dismissive and disrespectful response left me taken aback. Though I recognize there may be limited recourse now that I did not go through Groupon as intended, I felt compelled to share my unsettling encounter as a cautionary tale. I appreciate your attention to potentially problematic businesses to ensure positive user experiences on the platform. Sincerely, Jacqui

Reported by GetHuman-jacqfenn on Monday, November 11, 2019 8:54 PM

I purchased a Groupon for five classes at Mindful Wellness [redacted] on August 20, [redacted]. Upon contacting the owner this week to schedule my first class, I was informed that my Groupon had expired in June and the owner no longer teaches at that location. This is deeply disappointing considering the expiration date listed on my Groupon is November 18, [redacted]. I am a loyal customer who frequently purchases Groupons, and I feel utterly frustrated and deceived by this situation. The owner mentioned having a contract with Groupon for only three months, causing all Groupons to expire in June [redacted]. However, it's perplexing why this deal was still being promoted in August [redacted]. I am seeking a refund as I believe I am not at fault here.

Reported by GetHuman3921212 on Monday, November 11, 2019 8:58 PM

Hello, I've noticed in My Stuff on Groupon that there are items reordered without my request. Please make sure not to ship these items as I did not order them again. I've requested a refund for a recent accidental order at a seafood restaurant, which I was notified about via email that it is being processed. Besides that, I've placed a new order today as a gift for my daughter at Palomar Dance Studio. Kindly be aware that any other items showing as reordered should not be shipped out as these are old transactions that I've already purchased and received. I haven't placed those orders again. The order for Palomar Dance Studio is correct. That's everything. Thank you. - Marie A.

Reported by GetHuman-havyrkak on Monday, November 11, 2019 10:33 PM

A few years ago, I purchased a $[redacted] Groupon for 6 laser hair removal treatments at Light RX Face & Body in Baltimore. During my consultation, I was upsold to purchase 8 to 10 treatments for a larger area. After completing my treatments, I encountered issues with scheduling and cancellations. Despite my efforts to redeem the value of my Groupon, I was met with unhelpful responses and lack of customer service. When I requested a refund, I was told to seek reimbursement from Groupon. I am disappointed by the lack of professionalism and communication from Light RX. Given the time and money I have invested, I am seeking a $[redacted] refund or alternative options such as discounted services or products. The situation has left me feeling frustrated and undervalued as a customer. Sincerely, M.W.

Reported by GetHuman-molijane on Tuesday, November 12, 2019 6:15 PM

Hello, I am Linda C. I had purchased a Groupon a few months back for a massage for my husband. I made an appointment for the massage. When we arrived at the appointment about a month ago, we were informed that the business was no longer accepting Groupon vouchers due to Groupon canceling their account without notifying us. Despite the inconvenience of traveling to the location, we were not offered a massage. After checking the Groupon website, I discovered the company was no longer affiliated with Groupon. I requested a refund, but they only wanted to credit me with Groupon bucks for another purchase. I applied this credit to a different massage but later found out that the new place, Jos Natural Beauty in Ottawa, only offers massages for women, not men. This discrepancy was mentioned in the fine print of the voucher, which I overlooked. I am frustrated and wondering if a full refund is possible as I never intended to use it for myself. My experience with Groupon has typically been positive, but this recent issue has left me dissatisfied.

Reported by GetHuman-cattbl on Tuesday, November 12, 2019 10:56 PM

I have not received the four items I purchased on Groupon. Despite the tracking information showing they were out for delivery on October 6, the items never arrived. I contacted FedEx Ground shipping, but they were unable to locate my package. I no longer require the products and would like a refund. I was not anticipating such a long delivery time, as it has been almost two weeks since I placed the order, even though it was supposed to arrive within 7 days. My order number is #[redacted], and it includes four items in total.

Reported by GetHuman-lucydarr on Tuesday, November 12, 2019 11:57 PM

I am writing to address the issue I encountered with my recent order. Unfortunately, despite considering the purchase and wanting to consult my husband, Groupon already had an outdated credit card on file from a transaction 18 months ago. I am frustrated as I typically choose my payment method for online orders and was not given the opportunity this time. My daughters recommended Groupon, but my experience has been disappointing. I check daily for the $50 refund, which has not been processed. I question the security of keeping a credit card on file for over a year and wish to discuss this matter with a responsible person at Groupon. I hope the company values its reputation more than the current situation implies. Thank you, Mrs. D.Q.

Reported by GetHuman-ddquilli on Wednesday, November 13, 2019 3:25 AM

I recently purchased a Groupon for JC Penny Portrait Studio and had a disappointing experience. Despite arriving on time for our photo shoot, we were told they were running 45 minutes behind schedule and asked to return later. When I checked back, they had only completed 2 out of 4 shoots ahead of us, leading to further delays. I ultimately had to cancel the appointment due to the unprofessionalism. I hope that Groupon can refund me so I can make use of the Shutterfly deal and book with a different photographer before my daughter's upcoming medical procedure. Thank you for your assistance. - S. Medler

Reported by GetHuman-medlers on Wednesday, November 13, 2019 2:42 PM

Help me with my Groupon issue

Archive 229

The following are issues that customers reported to GetHuman about Groupon customer service, archive #229. It includes a selection of 20 issue(s) reported November 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.

I recently purchased a spa day voucher that expires on 30/11/[redacted] but couldn't book it by the deadline of 31/10/[redacted] due to health reasons. The Manor House Hotel declined my booking and advised me to reach out to you directly. I am facing challenges with my mental health and will have an appointment with the Crisis Team Liaison Psychiatry soon. Instead of a refund, I would appreciate if you could issue me another voucher considering my circumstances. Here are my Groupon details: VS-HCH3-CK6Z-Z667-MXWF Security Code: 2DDBF75426.

I had a terrible experience with customer service today. I left work early, drove 45 minutes to my appointment, only to be told upon arrival that my doctor was called into surgery. I was never informed of this change. I was then offered to wait for another doctor, which I did for an additional 45 minutes. When I asked for an update, the receptionist seemed unaware of my situation. Eventually, the office manager confirmed there was no doctor available and I would need to reschedule. I expressed my frustration at the lack of communication and service, but received no real response. I will not be returning to this facility for any future appointments.

Reported by GetHuman3932449 on Wednesday, November 13, 2019 7:58 PM

I have been attempting to use the Image to Glass Groupon, but I am encountering issues uploading my photo. Despite clicking on "voucher redeemed," the process does not proceed. I have multiple Groupons that I would like reinstated, especially the one mistakenly marked as redeemed. Furthermore, I have concerns about the Reader's Digest Groupon, as it required an additional fee, was for only 10 issues, and enrolled me in an automatic renewal without prior notice. Regarding the Image to Glass Groupon, if immediate assistance is not available, I kindly request an extension of the order date until December 15, as I will be away from home for a few weeks starting tomorrow. Thank you, Linnea.

Reported by GetHuman-zmomu on Wednesday, November 13, 2019 8:59 PM

I noticed a charge of $[redacted] on 8/11 on my account ending in [redacted]. A few days earlier, on 8/9, I visited King’s Spa in NJ with friends and inquired about discounts. A receptionist suggested buying tickets online through the www.groupon.com website for a discount. However, when I tried purchasing two tickets which offered a bigger discount, the transaction didn't go through despite several attempts. Eventually, I managed to buy a single ticket for $33. Upon checking my Barclay credit card account, I initially only saw two $33 charges, but then on 9/11, a new charge of $[redacted] appeared. After contacting Barclay's customer service, they credited $[redacted] but then reapplied the charge on 9/6/[redacted]. Due to a family medical emergency, I was away and only addressed this on 11/3. Barclay directed me to the merchant, King Spa NJ, who in turn advised me to contact Groupon. The malfunction of the ticket purchase system suggests that the error was not mine. I am requesting a refund of $[redacted] to my credit card and have friends who can attest to the issue. Thank you for your attention to this matter. Ping Lu 11/13/[redacted]

Reported by GetHuman3933388 on Wednesday, November 13, 2019 10:45 PM

I have been trying to reach out to the customer service team at Groupon but have not been able to. I recently placed an order for a Picaboo Photo book with order #[redacted]; however, the voucher has expired. I understand that it is my responsibility to keep track of the expiration dates, but I typically receive reminders for expiring vouchers, which I did not receive in this instance. I kindly request the possibility of exchanging this voucher considering my long history as a loyal customer with numerous purchases. I would appreciate another chance to use this voucher or receive Groupon credits. Thank you for your consideration.

Reported by GetHuman-shanzac on Thursday, November 14, 2019 12:00 AM

I bought a Groupon, but when I opened it, I realized it can only be used in Illinois, not in Grand Rapids, MI where I live. This has happened before and it's frustrating. I didn't notice the restriction when I made the purchase. Here are the details of the Groupon I bought from IHOP: - $16 Value for Food and Beverages - Paid $9.00, and it never expires - Promotional value expires March 12, [redacted] Please refund my purchase. Thank you. IHOP voucher [redacted]3 Redemption only at IHOP in Bridgeview, IL.

Reported by GetHuman-rjsmas on Thursday, November 14, 2019 1:05 AM

On 11/11/19, I bought a Fiesta Miami Cruise as a gift for my daughter. She wasn't interested and asked for a refund. Instead, I opted to exchange it for another item but encountered an issue during checkout. The $20.25 from the original cruise and student discount were not applied. Now, I am being charged over $50 for a massage I tried to buy with the trade credit. I am unable to find assistance or a way to cancel this new purchase.

Reported by GetHuman-ginavall on Thursday, November 14, 2019 3:20 AM

Yesterday, I tried to buy two tickets for the Raptors game using my work email [redacted] After waiting for processing, I got an email saying the order didn't go through. When I tried to log in again, it said my email wasn't recognized. Then, I tried using my personal email [redacted] and got the same result. I'm concerned that my credit card may have been charged even though the purchase didn't go through. Can someone please help me resolve this issue quickly? My friend has already bought their ticket, so I need to book mine as soon as possible. Thank you.

Reported by GetHuman3935984 on Thursday, November 14, 2019 1:39 PM

Hello! I bought a Groupon deal for Universal Studios at the park entrance and encountered payment issues. After contacting Groupon support, I was informed the ticket option was no longer available and reassured I wouldn't be charged. However, I later received notification of being charged after the park had closed. I attempted a refund but faced an error saying the tickets are non-refundable. Since I was told I wouldn't be charged, I kindly request a refund for the tickets. Moreover, I wish to opt out of the rewards/membership program due to being charged $5 monthly for 6 months without realizing I would be locked in, and I won't be able to use Groupon for the next 6 months as I'll be out of the country. Thank you.

Reported by GetHuman-kiveredu on Thursday, November 14, 2019 8:28 PM

I am seeking assistance with obtaining a refund for a purchase I made regarding Cory Yoga. I have tried to initiate the refund process within the three-day policy timeframe but have not received a response. I reached out via email the following day after purchasing two identical Groupons that I am seeking a full refund for. I have been unsuccessful in contacting customer service and am hopeful for guidance on how to proceed to secure my refund. Thank you in advance for your assistance.

Reported by GetHuman3939078 on Thursday, November 14, 2019 10:38 PM

I had a reservation for a Cornucopia Cruise scheduled for Friday, 11/8/19, which I paid for in advance. On 11/6/19 around 2:30pm, the cruise line contacted me to cancel due to low bookings. They refunded the $40 in full since it was beyond my control. Although they offered to reschedule, I couldn't accommodate due to work and childcare constraints before the voucher expired on 11/15/19. The agent advised me to reach out to Groupon for a refund using Voucher # [redacted]7 and Groupon code LG-ZV4T-CSJT-K4ML-GY3K. I've been attempting to contact them with no success. I have the communication from the cruise line. I seek assistance for a full refund. My name is STARR TIMMONS.

Reported by GetHuman-starrtim on Friday, November 15, 2019 12:38 AM

I recently visited the Flour Shoppe Cafe on Merrick Rd in Massapequa. I encountered an issue when the cashier redeemed my voucher before I could place my order, only to find out they were out of burgers. Despite trying multiple times to solve this problem, I received no response until I contacted the owner via email. The owner assured me he could quickly resolve the issue but, unfortunately, I have not received my refund yet. I no longer wish to receive a new voucher and would like to be reimbursed to my credit card. I am disappointed with the lack of communication and service from this establishment. Thank you for your assistance in resolving this matter.

Reported by GetHuman-joegeri on Friday, November 15, 2019 2:23 PM

Dear Sir/Madam, We have been loyal customers and have always appreciated your excellent service. Recently, my wife purchased a Global GMBH item with [redacted] tea lights as an early Christmas gift for her ailing father-in-law who frequents Oxford for medical treatments. Unfortunately, the item arrived severely damaged beyond repair, prompting us to discard it, salvaging only the tea lights. As regular patrons, we were deeply disappointed by this rare mishap. We kindly request either a full refund credited to our account or a replacement for the damaged item. This gift held special significance for her father-in-law during this challenging time, and we hope for a prompt resolution to restore this gesture of comfort. Thank you for your attention to this matter. Sincerely, J Wiseman

Reported by GetHuman-jake_wis on Friday, November 15, 2019 2:58 PM

I have been trying to return the Sonicare toothbrushes I purchased as they do not fit my toothbrush. Despite sending photos of the incorrect brush head multiple times as requested, I keep receiving emails stating the information is still missing. My order number is [redacted]. I was under the impression that this would be a live chat. Your assistance would be greatly appreciated.

Reported by GetHuman3942153 on Friday, November 15, 2019 3:23 PM

I recently booked a Great Wolf Lodge Groupon in Massachusetts. Unfortunately, during our stay, a member of my party fell very ill after eating at the lodge grill and had to be taken to the emergency room. The front desk was unable to assist, directing me to contact Groupon instead. I feel it is unjust to be charged for a service we couldn't enjoy due to the circumstances. This is the first time I've encountered an issue with Groupon, and my attempts to address it through an online chat were unproductive. The lack of empathy and the suggestion to pay for a service to speak with someone were disheartening. The food poisoning was unfortunate, but the handling of the situation by customer service was very disappointing.

Reported by GetHuman-thefenos on Saturday, November 16, 2019 3:40 PM

It was challenging for me to reach the office that accepts my Groupon voucher, and it took time to schedule an appointment. Following a consultation, they informed me that I am not eligible for laser hair removal due to a past skin cancer history. I have been attempting to contact your customer service team, but the "contact us" link has not been responsive. A friend recommended this platform, giving me hope of receiving a refund since the vendor could not provide me with the service. I faced difficulties accessing your support as I am not very comfortable with computers. I am writing to request a refund considering the delays in booking my appointment and the subsequent denial of service.

Reported by GetHuman3948837 on Saturday, November 16, 2019 7:44 PM

Yesterday, I placed an order for MB2 Virtual Reality in Sylmar, CA for my grandson. However, today when I checked my Groupon account, I was surprised to see unauthorized purchases. Groupon showed that I had bought 6 pairs of socks for $35.98 and hair products for $59.98, which I did not order. I want these items canceled immediately. I will contact my bank to stop any payment for these unauthorized purchases. I am reaching out for your help in resolving this issue as the Groupon support was unhelpful. Please assist in canceling the unwanted orders for socks and hair products, while keeping the MB2 purchase as intended. Thank you.

Reported by GetHuman3950115 on Sunday, November 17, 2019 1:49 AM

I purchased 5 Groupon vouchers for Boost Trampoline in Northampton. The vouchers indicated that 1 ticket was booked and the other 4 needed to be booked separately. When I tried to book the remaining 4 tickets, the system automatically showed me as "booked" for November 17th at 3pm. After contacting Boost directly, they mentioned they only had 1 booking in their system and advised me to reach out to Groupon. However, I couldn't find a contact number. When I spoke to Live Chat yesterday, they assured me I was "booked" as well. Now, I have to arrive earlier and pay Boost £50.00 directly because the 3pm slot is full. I wasn't able to use the 1 booked voucher and add the other 4 due to all slots being occupied. This is the second issue I've faced with Groupon this week. Please advise me on how to proceed as I've incurred losses due to Groupon's error. Thank you. - Ivana W

Reported by GetHuman-ivanawal on Sunday, November 17, 2019 11:29 AM

I purchased a local Groupon on 16/11/19 for the Yorkshire Picnic & Glass of Prosecco Afternoon Tea deal for two at the Yorkshire Bar & Grill at the DoubleTree by Hilton in York for Sunday, 24/11/19 at 3:45 pm. This is my first time using your service, and I believe I may have entered my email address incorrectly because I have not received any confirmation after the successful purchase. My correct email address is [redacted] I am unsure of the email I entered initially. Is there a way to correct this mistake? Could you please contact the DoubleTree by Hilton York (The Yorkshire Bar & Grill) to confirm my booking for this Sunday, 24/11/19 at 3:45 pm? I apologize for the confusion and appreciate any assistance you can provide. I am eagerly awaiting your prompt response. Thank you. Sincerely, J. Richardson

Reported by GetHuman-jetricha on Sunday, November 17, 2019 11:53 AM

I bought a Groupon for Botox at Rocky River Spa and later purchased another Groupon deal. However, when I went back for my Botox treatment, it didn't work well, and the doctor wanted to charge me more. Even though I showed him the second Groupon offer from Groupon, he initially refused to honor it, but later agreed to use it before it expired. When I tried to schedule the appointment, I faced delays and was eventually informed the offer would not be honored. After contacting Groupon, they offered me a trade-in option, which I found unsatisfactory due to the limited time before expiration. As I explored using the deal at Radiant Divine in Avon, they refused to honor the Groupon, even though their website indicated it should have been eligible. They only offered me $[redacted] in credit when I initially paid $[redacted]. I believe I have been treated unfairly by both businesses and hope to resolve this matter.

Reported by GetHuman3951830 on Sunday, November 17, 2019 3:51 PM

Help me with my Groupon issue